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Frequently Asked Questions

Frequently Asked Questions

Why do sewage spills happen?
How do I report a street maintenance issue in the unincorporated area of San Leandro?
How do I report a problem with a street light or traffic signal?
How long does it take to repair a street light?
How can I find out when my residential street is swept?
How do I obtain a permit for working in the street?
Who do I contact if I have questions about sidewalk repair?
Who is responsible for removing graffiti?
How do I report maintenance issues at City parks?
How do I report maintenance issues at City facilities?
How do I report problems in local creeks and flood control channels?
Who do I contact to report dead animals located in the street or on sidewalks?
How do I know if I have a sewage spill?
What should I do if I have a sewage spill on my property?
Who is responsible for sewer repairs and maintenance?
Who do I contact if I have questions about my sewer bill?
What should I do if a storm drain overflows?
How do I schedule a file review for site-specific information about underground storage tanks, contaminated sites, hazardous materials, storm water records and pretreatment records?
How do I report vehicles leaking oil or other fluids on the street?
How do I start/stop water service?
How do I report water line breaks and hydrant problems?
How do I start/stop garbage and recycling services at my residence or business?
How do I know if the tree in front of my property is a City tree?
Does the City trim its trees?
Does the City top trees?
Does the City plant trees?
Does the City remove trees?
Does the City prune roots?
Does the City respond to tree emergencies?
Where is the nearest dump site for garbage, recycling, yard trimmings, and construction debris?
What do I do with old paint, pesticides, automotive fluids, batteries, and other hazardous materials?
How can I properly dispose of my old TV, computer, fax machine, and/or other pieces of electronic waste?
Where can I turn in my beverage containers (CRV) for a refund?
How can I recycle a refrigerator?
Where can I recycle used motor oil?
How can I properly dispose of needles, lancets, syringes, and other sharps?
Can I flush medicines down the sink or toilet?

Why do sewage spills happen?

Sewage spills occur when the wastewater in underground pipes overflows through a manhole, cleanout, or broken pipe. Most spills are relatively small and can be stopped and cleaned up quickly, but if spills are left unattended they can create health hazards, damage to homes and businesses, and threaten local waterways and the environment.

Common causes of spills are:

  • Grease build-up
  • Tree roots
  • Broken/cracked pipes
  • Missing or broken cleanout caps
  • Undersized sewers
  • Groundwater/rainwater entering the sewer system

How do I report a street maintenance issue in the unincorporated area of San Leandro?

The City of San Leandro does not maintain streets and other public areas in unincorporated San Leandro (streets above 150th Avenue).  You must contact Alameda County Public Works at 670-5480 to report a problem.

How do I report a problem with a street light or traffic signal?

If there is a problem with a traffic signal or street light that requires immediate attention, call the Public Works department at 577-3440.  If the problem occurs after 3:30pm on weekdays or on weekends/holidays call the San Leandro Police Department at (510) 577-2740.

If the problem is not time sensitive, you may report it using San Leandro Assist or you may leave a detailed message at 577-3400.

How long does it take to repair a street light?

It typically takes 5 business days to repair a street light once the outage has been reported.

When reporting an outage it is helpful if you provide a detailed location of the pole including the pole number. You can report street light outages using San Leandro Assist or you can leave a detailed message on the Public Works message line at 577-3400

How can I find out when my residential street is swept?

Residential streets are swept once a month and commercial streets are swept more frequently. Streets are not swept on Christmas Day and New Year’s Day. To find out when your residential street will be swept, please refer to the Street Sweeping Schedule on the Street Maintenance page.

How do I obtain a permit for working in the street?

The Engineering and Transportation Department is responsible for issuing permits and overseeing work performed by private contractors and property owners in public right-of-ways.  This area typically includes the sidewalk and driveway cut in front of your home/business.

To obtain a permit or to inquire about a private company working in a public-right-of-way you must contact the Land Development Section of the Engineering and Transportation Department:

Phone: 510-577-3428

Who do I contact if I have questions about sidewalk repair?

The Land Use Division of the Engineering & Transportation Department manages the Sidewalk Repair Program.  For more information see the Land Use Division page or call the Sidewalk Hotline at 577-3305.

Who is responsible for removing graffiti?

The City of San Leandro removes graffiti from public areas and from private property visible from public right-of-ways with the property owner's consent. The City will remove up to 25 square feet of graffiti from private property at no charge.

The City does not remove graffiti from private property when it is not visible from public right-of-ways. In those cases, it is the property owner’s responsibility to remove the graffiti. 

To report graffiti in public areas you may submit a San Leandro Assist request or leave a detailed message for the Public Works Department at 577-3400.

How do I report maintenance issues at City parks?

The Park Maintenance Section repairs and maintains park restrooms, playground equipment, pavement, turf, landscaping, and irrigation equipment at all City parks. 

You can contact the Park Maintenance Section of the Public Works Department at 577-3444 to report maintenance issues at City parks. If there is an immediate safety concern and it is after 3:30 PM on weekdays, or on a weekend/holiday, please call the Police Department Dispatch at 577-2740.  If the problem is not time sensitive, you may submit a San Leandro Assist request or leave a detailed message at 577-3400.

How do I report maintenance issues at City facilities?

You can contact the Public Works Department at 577-3440 to report maintenance issues at City facilities.  If you are calling after 3:30pm or on weekends, you may submit a San Leandro Assist request or leave a detailed message at 577-3400.

How do I report problems in local creeks and flood control channels?

The Alameda County Flood Control District regularly inspects and clears obstructions, and manages trees and other vegetation within local creeks and flood control channels. To contact the district, call 670-5500.

Who do I contact to report dead animals located in the street or on sidewalks?

To report dead animals, please contact the Animal Control Section of the Police Department:
 
Phone: 577-2740

How do I know if I have a sewage spill?

Sewage spills can be a very noticeable gushing of water from a manhole or a slow water leak that may take time to be noticed. If you think you may have a spill, look for: 

  • Drain backups inside the building.
  • Wet ground and/or water leaking around manhole lids onto the street.
  • Leaking water from cleanouts or outside drains.
  • Unusually odorous wet areas including sidewalks, external walls, and the ground or landscape around a building.

What should I do if I have a sewage spill on my property?

Immediately notify the City at 577-3434. If the problem occurs after 3:30 p.m. or on weekends/holidays, please call the San Leandro Police Department at 577-2740. Our crews will locate the blockage and determine whether it is in the public sewer; if it is, the crew will remove the blockage and arrange for cleanup.

If the backup is in your private internal plumbing or in the service laterals, you must contact a plumbing/sewer contractor to address the problem immediately. Public Works staff cannot provide recommendations for contractors.

Who is responsible for sewer repairs and maintenance?

You as the property owner are responsible for maintaining and repairing your service laterals (sewer pipes). Service laterals run from the connection at the home/business to the connection with the public sewer.

The City is responsible for maintaining and repairing the sewer main.

Who do I contact if I have questions about my sewer bill?

If you have questions about your sewer bill you can contact the Water Pollution Control Division of the Public Works Department at 577-3434 or submit a San Leandro Assist request. 

If you are located in the Oro Loma Sanitary District service area, please call (510) 276-4700.

What should I do if a storm drain overflows?

Please contact the Public Works Department at 577-3434. If the problem occurs after 3:30 p.m. or on weekends/holidays, please call the San Leandro Police Department at 577-2740. Our crews will determine what is causing the blockage and arrange for cleanup of the drain area.

Storm drains have limited capacity and flooding may occur in low lying areas and/or at high tide during an initial downpour based on the severity of the storm. Since Public Works crews may take several hours to respond to reports of flooding and clogged drains during a storm, you can assist by removing leaves and debris from storm drain inlets near your property with a rake or shovel.

For more tips, visit the Storm Information page.

How do I schedule a file review for site-specific information about underground storage tanks, contaminated sites, hazardous materials, storm water records and pretreatment records?

You must complete a File Review Request Form and submit it to:

Environmental Services Section
835 East 14th Street
San Leandro, CA 94577
(510) 577-6019 fax
gschino@sanleandro.org

Please provide a list of all site addresses you wish to review and your telephone number. We will contact you for a file review appointment within five to seven working days.

Reviews are scheduled for weekdays between 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 5:00 p.m. There is a charge of 10¢ per page for photocopies.

How do I report vehicles leaking oil or other fluids on the street?

You can report vehicles leaking oil or other fluids on the street to the Environmental Services Section of the Public Works Department by calling 577-3401 or you may submit a San Leandro Assist request. Please provide detailed location information, as well as make/model, color of vehicle, if known.

How do I start/stop water service?

You must contact the East Bay Municipal Utility District (EBMUD) to start/stop water service at your property: 

Phone: 866-403-2683
http://www.ebmud.com/

How do I report water line breaks and hydrant problems?

You must contact the East Bay Municipal Utility District toll free at 866-403-2683 to report water line breaks and hydrant problems.

How do I start/stop garbage and recycling services at my residence or business?

The City has two distinct service areas for garbage and recycling services. You must contact the provider in your area for service. 

If you don't know who your provider is, you can find brief descriptions of the service areas on the Service Providers Page

To start/stop service with Alameda County Industries, call 357-7282
To start/stop service with Waste Management, call 613-8710

All occupied residences within the City service area are required to have garbage and recycling services at their property.  All food establishments (i.e. restaurants) are also required to have service.

How do I know if the tree in front of my property is a City tree?

Trees planted within the public right-of-way are City Trees. This area is typically between the sidewalk and the street but could include a portion of landscaped area in back of the sidewalk and varies throughout the City. Please contact the Street Services Section to determine if the tree in front of your property is a City Street Tree.

Does the City trim its trees?

Yes. Please see City Tree Trimming. Please also note that PG&E has the ability and right to perform their own trimming of City trees, to their standards, if it is determined that the tree is infringing upon electrical power lines.

Does the City top trees?

One common request is for a tree to be topped. Most of these requests are generated by property owners concerned about leaves or the safety of a tall tree. However, topping is not a horticulturally sound practice and weakens a tree in several different ways:

  • Topping starves a tree since such a large portion of the crown is removed. Good pruning practices do not remove more than one-third of the crown.
  • It encourages insects and disease.
  • Weak branch attachments result.
  • It can result in rapid growth which is actually denser than the non-topped tree.
  • Tree death due to shock may occur.
  • Topping ruins the natural form of a tree.
  • A topped tree costs more to maintain than a tree that is left to grow naturally.

The City, therefore, will not top trees. It will, however, select the proper sized tree for the growing area.

Some topping of street trees is done by PG&E under their power lines. For information call PG&E at 1-800-743-5000.

Does the City plant trees?

A property owner can request to have a City Tree planted or replaced in the public right-of-way pending approval from the Street Services Section. Once a tree request has been made, the proposed site is inspected and the property owner is sent a list of trees to choose from. See Tree Varieties.

The Street Services Section offers property owners a variety of trees that grow well in San Leandro, resist pests, cause minimal concrete damage, survive with minimal care by the property owner, and do not require frequent pruning when mature.

The property owner is responsible for watering, sweeping or raking leaves and flowers, and notifying the Section if something "doesn't look right." Watering is usually required for the first three to five years.

The City of San Leandro charges $100 per tree to plant or replace City Trees.  If a tree is damaged due to a storm, vandalism, or if run over, there is no replacement charge to the property owner

Does the City remove trees?

The City's street tree policy and maintenance program allows for the removal of street trees only under particular circumstances and assigns responsibility for the removal to either the City or the property owner.

The City will remove a street tree under the following circumstances:

  1. The tree is dead or damaged beyond repair by "outside" causes (storm, vehicle accident, etc.).
  2. Hazardous conditions exist (e.g. a tree in danger of falling over). 
  3. The City is engaged in a scheduled and phased tree removal program for tree replacement, or the City determines a tree has caused significant concrete damage and further damage cannot be prevented by tree maintenance measures such as root pruning.

With approval from the Public Works Director, a property owner may remove the street tree in front of his/her home under the following circumstances:

  1. Removal is required for construction of a building, driveway, or other improvements (in accordance with approved plans).
  2. For other reasons where the City agrees that removal is advisable.

If an existing street tree is being removed a replacement tree is required.

Note:  Section 5-2-200 of the San Leandro Municipal Code states that it is unlawful for any person other than the City or its contractors to remove, prune, injure or destroy a City street tree.

Does the City prune roots?

Upon request, the Street Services Section will remove or cut troublesome surface roots or roots which have the potential to damage concrete, only if the root removal can be done without seriously damaging the health of the tree. This is achieved either by hand or with a gasoline powered root cutter. This activity is encouraged because it can be an alternative to tree removal.

Does the City respond to tree emergencies?

Yes. Please call 577-3440 during regular business hours (Monday - Friday, between 7:00 a.m. and 3:30 p.m.). If the situation occurs after hours and can wait until the next business day, leave a message at 577-3400. If the situation occurs after hours and requires immediate attention, please call the San Leandro Police Department at 577-2740.

Where is the nearest dump site for garbage, recycling, yard trimmings, and construction debris?

The Davis Street Recycling and Transfer Station is located in San Leandro on Davis Street, west of Doolittle Drive.

The facility accepts garbage, mixed recyclables, wood waste, green waste, dirt, concrete, construction debris, appliances, tires, electronics, mattresses, and electronics.  The facility also accepts up to 5-gallons of motor oil from Alameda County residents at no charge.

The facility operates a garden center that sells high quality compost and mulch products. For more information go to www.wmearthcare.com

Fees vary by material type and quatity.  Contact the facility for operating hours and rates at:

2615 Davis StreetSan Leandro, CA 94577

Phone: 510-638-2303

www.dsgardencenter.com

2615 Davis Street

San Leandro
CA 94577
Phone: 510-638-2303

What do I do with old paint, pesticides, automotive fluids, batteries, and other hazardous materials?

Alameda County Household Hazardous Waste accepts hazardous materials from Alameda County residents at no charge and small businesses for a fee. The agency operates facilities in Hayward, Oakland, Fremont, and Livermore. Call the Household Hazardous Waste Line at 800-606-6606 or visit their site online at http://www.household-hazwaste.org/.

Alameda County Industries (ACI) accepts household batteries as part of their curbside collection program. Simply place your household batteries in a Ziploc freezer bag and place them on top of your blue recycling cart for weekly collection. ACI also accepts latex paint as part of the Annual Cleanup for Bulky Items service. For more information visit the Service Providers page.

The City of San Leandro offers various locations in San Leandro where residents can drop off their household batteries at no charge. Batteries must be properly sorted and packaged before drop-off. For more information visit the Battery Recycling page.

How can I properly dispose of my old TV, computer, fax machine, and/or other pieces of electronic waste?


Electronics Recycling Companies:

  • Alameda County Computer Resource Center
  • 1501 Eastshore Hwy , Berkeley
  • (510) 528-4052
  • www.accrc.org  
  • Offers free drop-off on certain days. Call for details.

  • AERC
  • 30677 Huntwood Ave, Hayward
  • (510) 429-1129
  • Offers free drop-off of electronics. Call for receiving hours and requirements.

  • Davis Street Transfer Station
  • 2615 Davis Street, San Leandro
  • (510) 638-2303
  • Accepts televisions and computer monitors at no charge.

  • e-Recycling
  • 31775 Hayman Ave, Hayward
  • (800) 795-0993
  • Accepts televisions and computer monitors at no charge. Call for details.

  • Sims Metal
  • 30104 Industrial Pkwy, Hayward
  • (510) 471-6600
  • Accepts televisions and computer monitors at no charge. Call for details.

For a list of additional locations go to www.stopwaste.org.  

Where can I turn in my beverage containers (CRV) for a refund?

Redemption Center Locations in San Leandro:

For a list of other redemption centers call 1-800-RECYCLE or go to www.bottlesandcans.com.

Recycle Your Bottles & Cans



How can I recycle a refrigerator?

You can recycle your refrigerator as part of you annual bulky good collection with your waste provider.  For more information go to the Annual Cleanup for Bulky Items page.

The Davis Street Transfer Station accepts appliances for a fee. Call 510-638-2303 for rates and operation hours.

JACO will pick up appliances curbside for a fee. Call 800-741-0172 for rates and to schedule service.

For a list of other companies that accept refrigerators and other appliances, call the Alameda County Recycling Hotline at 1-877-STOPWASTE or visit them online at www.stopwaste.org. It is illegal to landfill appliances in California.

Where can I recycle used motor oil?

There are several options for recycling used motor oil in San Leandro:

  • Set the oil out curbside next to your recycling cart on your scheduled recycling collection day. You must first obtain one-gallon jugs from your recycling service provider.  If your provider is Alameda County Industries, call (510) 357-7282.  If your provider is Waste Management, call (510) 613-8710.  You can also recycle your oil filters curbside by placing them in a plastic ziplocked bag. Oil filter bags should be placed next to or taped to used oil jugs.
  • Take the motor oil to a certified used oil collection center. Go to the Hazardous Waste Page for a list of collection centers in San Leandro.
  • Take the motor oil to a household hazardous waste facility.  Call the Household Hazardous Waste Line at 800-606-6606 or visit their site online at www.household-hazwaste.org.

Recycle Your Used Motor Oil and Filters

 

How can I properly dispose of needles, lancets, syringes, and other sharps?

As of September 1st, 2008, it is illegal to dispose of sharps in your garbage. You must recycle sharps through a Household Hazardous Waste Program or through a qualified medical waste hauler.  You must first purchase a container from your local pharmacy that is approved for collecting and disposing of sharps. For information about the Alameda County Household Hazardous Waste Program go to: www.household-hazwaste.org.



Can I flush medicines down the sink or toilet?

No. There is increasing concern that medicines found in surface waters cause adverse environmental effects, including endocrine disruption of fish and other aquatic life and/or increased antibiotic resistance.

The Alameda County Medication Disposal Initiative has established several sites in San Leandro for safey and convenient medication disposal. Go to: http://www.acseniors-medisposal.net/ for locations and additional information.

Medicines may also be taken to a Household Hazardous Waste facility for proper disposal. For information about the Alameda County Household Hazardous Waste Program go to: www.household-hazwaste.org.