Paratransit Services
 Flex Shuttle Logo  City of San Leandro Seal

FLEX Shuttle
Provided by the City of San Leandro
&
East Bay Paratransit
Provided by AC Transit & BART

                

 

Paratransit Services Available in the City of San Leandro


City of San Leandro's Paratransit Program

San Leandro offers transportation for seniors and people with disabilities through the FLEX Shuttle service.

East Bay Paratransit
East Bay Paratransit (EBP) is also available to residents who are unable to use buses or BART trains because of a disability or a disabling health condition. East Bay Paratransit services are provided by AC Transit and BART to meet the requirements of the Americans with Disabilities Act.

For more information about EBP contact:
510-287-5000
Toll Free: 1-800-555-8085
TTY: 510-287-5000

Central County Taxi Voucher Program
Same day, wheelchair accessible transportation service that provides a limited number of subsidized taxi vouchers to registered participants of the San Leandro and Hayward Paratransit Programs. 


FLEX Shuttle Service


What type of services does the FLEX Shuttle provide?

The FLEX Shuttle provides two different types of service:

  1. Shuttle Bus Service
    The FLEX Shuttle Bus service consists of a series of shuttle stops at specific locations throughout the City.
  2. Medical Trips
    The FLEX Medical Trip service allows people who qualify to call and make a reservation for the shuttle to pick them up and drop them off at a specific location within Alameda County for medical purposes only.  Medical Trips are by appointment only. 

**IMPORTANT ANNOUNCEMENT REGARDING MEDICAL TRIPS**
Due to changes in Alameda County funding allocation for paratransit programs, the City of San Leandro’s Medical Trip Shuttle will be discontinued after June 30, 2014. Riders are encouraged to utilize the taxi voucher program to schedule door to door trips as needed.  

  1. Who can use the FLEX Shuttle Bus Service?
  • A resident of the City of San Leandro
  • Must be sixty (60) years old or older, or at least 18 years old and East Bay Paratransit certified

Who can use the FLEX Medical Trips Service?

  • A resident of the City of San Leandro
  • Must be seventy-five (75) years old or older, or at least 18 years old and East Bay Paratransit certified

Note:  You are eligible for East Bay Paratransit service if you are unable to drive or access other forms of private or public transportation independently due to a medical or disabling condition. For more information on East Bay Paratransit, please call (510)287-5000. 


How much does it cost to use the FLEX Shuttle?

  • Annual registration fee of $20/rider due with application and renewed each year. 

    *Note: You must renew your FLEX registration by June 30 of each year to continue using the FLEX services.

  • Flex Shuttle Bus is FREE. 
  • Medical Trips cost $4.00 per ten (10) miles each way. 

What are the hours of operation? 

  • Shuttle Bus:  Monday – Friday between 9:00 a.m. – 5:00 p.m.
  • Medical Trips: Monday – Friday between 8:00 a.m. – 5:00 p.m. 

 

How can I enroll?

  • Complete the FLEX Shuttle Application.
  • Attach a copy of your identification card that shows proof of age and residency.
  • If applicable, also attach copy of your East Bay Paratransit card.
  • Enclose payment of $20.00 annual registration fee.  Make check payable to City of San Leandro. Please do not send cash in the mail or put cash in drop box.
  • You can mail in or drop off your application at the following City of San Leandro Recreation and Human Services Customer Service locations:

Senior Community Center
13909 E. 14th Street
San Leandro, CA  94578
Monday – Friday
8:30am – 5:00pm

Marina Community Center
15301 Wicks Blvd
San Leandro, CA  94579
Monday – Friday, 11:30am – 7:00pm
Saturday, 10:00am – 2:00pm

Phone:  510-577-3462                    
Fax:  510-577-7989

Central County Taxi Voucher Pilot Program

The Central County Taxi Voucher Program is a same-day, wheelchair accessible transportation service that provides a limited number of subsidized taxi rides to enrolled participants of the Hayward and San Leandro Paratransit Programs.  Advance reservation is not required, this program provides same-day service.

This program is operated by the Alameda County Transportation Commission (Alameda CTC) in cooperation with the Cities of San Leandro and Hayward and is funded with Alameda County Measure B Funds.

Registered San Leandro FLEX riders can purchase taxi vouchers at a cost of $3.50 per voucher.  Each voucher subsidizes up to $14 of taxi meter fare.  See the Taxi Voucher Program Riders Guide for more information about the program.


Links to Other Paratransit Websites


Program Funding

The City of San Leandro Paratransit Program is supported entirely by funds from Measure B, a voter-approved ballot measure that set aside a portion of Alameda County Sales tax revenue to fund transportation projects. For more information, visit the Alameda County Transportation Commission website at http://www.alamedactc.org