How do I request items on LINK+?
- If you can not find what you are looking for in the San Leandro Public Library catalog, search for items in the LINK+ catalog. When you find the item you would like to borrow the click Request It button.
- Select San Leandro Public Library from the drop down menu on the next screen.
- Enter your name, library card number, choose your desired pickup location, and click Submit
- You will be notified when the item is ready for pickup.
What does it cost to request an item?
The service is free!
How many LINK+ items can I borrow?
Customers can have 10 LINK+ items checked out at one time and 5 LINK+ items requested at once.
How long does it take for a LINK+ request to arrive?
Most items are received 4 to 7 days after the request is placed. You then have 7 days to pick up the item.
How long can I borrow LINK+ items?
You can borrow LINK+ items for 21 days.
How do I know when my LINK+ requests arrive at the library?
You will receive either an e-mail or phone call to let you know the item is ready for pickup.
Can I renew the items?
LINK+ items have the possibility of being renewed once, unless the item has been requested by the owning library. Overdue LINK+ items may not be renewed.
Where do I pick up, check out, and return my LINK+ items?
When you receive notice your LINK+ item is ready, ask a Clerk at the Circulation desk to check out the item with your San Leandro Public Library card. Return all LINK+ items with a staff member at the Circulation desk.
What are the fees for overdue, lost, or damaged items?
The charge is $115 per item if you lose or damage a LINK+ item. Customers who lose a LINK+ item should call 510-577-3951 or email [email protected]
How can I check the status of my LINK+ request?
You can check the status of your request by logging into your LINK+ account at solco.iii.com/patroninfo
How do I cancel a LINK+ request?
To cancel your LINK+ request log into your account at solco.iii.com/patroninfo and cancel your request. Items that are already intransit can not be canceled. Please call or email the Circulation office to cancel requests that are already intransit. 510-577-3951 or [email protected]