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1. Will tobacco retailers be offered training regarding San Leandro’s new laws?

Yes. Free training classes will be offered to all tobacco retailers periodically, or approximately once a year. Licensed retailers will be notified in advance of upcoming classes. The San Leandro Police Department (SLPD) will also be available throughout the year to answer questions that tobacco retailers may have about the sale of tobacco and related products in San Leandro.

2. How many compliance checks will the police do each year?

The San Leandro Police Department will conduct at least 3 compliance checks per licensed tobacco retailer per year. These may include undercover decoy operations.

3. Can my Tobacco Retailer’s License (TRL) be suspended or revoked? If this happens, do I have appeal rights?

Yes, Tobacco Retailer’s License (TRL)s may be suspended or revoked and the license holder retains appeal rights. If the licensee contacts the City to challenge the finding of a violation, the City shall provide written notice of a hearing, at which the tobacco retailer may show cause why a violation does not exist. Should the tobacco retailer fail to present evidence at such hearing establishing, in the reasonable determination of the hearing officer, that a violation does not exist, written notice will be provided to the tobacco retailer that the notice of violation is upheld.

4. Do I also have to maintain a valid license from the California State Department of Tax and Fee Administration?

Yes. Before applying for a City of San Leandro Tobacco Retailer’s License (TRL), you must first also obtain any necessary licenses from California's State Department of Tax and Fee Administration.

5. Are these licenses required in addition to my City of San Leandro business license?

Yes. To be in compliance and sell tobacco products, you must maintain a valid City of San Leandro business license, a Tobacco Retailer’s License (TRL) and any necessary licenses from California's State Board of Equalization.

6. What products are banned?

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1. What is a Tobacco Retailer's License (TRL)?

A Tobacco Retailer’s License (TRL) is a license issued pursuant to San Leandro Municipal Code section 4-36-300 that authorizes electronic-cigarette or tobacco retailing at a certain location and by a certain tobacco retailer.

2. How do I obtain a Tobacco Retailer’s License?

Information will be sent to currently licensed tobacco retailers (as determined by the City or the CA Stated Board of Equalization) and electronic cigarette retailers. Tobacco retailers will obtain a Tobacco Retailer’s License (TRL) by visiting the City’s online registration program, or applying through the Finance Department’s Business Licensing Division.

3. How much will it cost to obtain a Tobacco Retailer’s License (TRL)?

The application fee for a Tobacco Retailer’s License (TRL) in the City of San Leandro is $500 per year. The resolution was discussed and passed at the July 16, 2018 Council meeting.

4. How long is a Tobacco Retailer’s License (TRL) valid for?

A Tobacco Retailer's License (TRL) is valid for 1 calendar year between January 1 through December 31 and must be renewed no less than 30 days before the date of expiration.

5. Is my Tobacco Retailer’s License (TRL) transferrable?

No. A Tobacco Retailer’s License (TRL) may not be transferred from one person to another or one location to another. A new TRL is required whenever a tobacco retailing location has a change in proprietor(s).

6. What if my Tobacco Retailer’s License (TRL) expires before I renew it?

You may not sell any tobacco or related products without a valid Tobacco Retailer’s License (TRL). Applicants must submit the license fee, renewal form and signed affidavit affirming the proprietor and have a new license issued before they may continue to sell tobacco or related products.

7. If I own more than 1 business in San Leandro and want to sell tobacco products, do I need separate Tobacco Retailer’s License (TRL)s for each location?

Yes. A separate Tobacco Retailer’s License (TRL) is required for each location where tobacco and related products are sold.

8. What will the $500 Tobacco Retailer’s License (TRL) fee be used for?

The $500 Tobacco Retailer’s License (TRL) fee will be used to recover the cost of administration and enforcement of Chapter 4-36 of the San Leandro Municipal Code, to include issuing a license, retailer inspections, compliance checks, and documentation and enforcement.

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1. How do I submit a concern?

MySL is the City’s new customer service application and website. Submit your requests online via your mobile device or website. To track progress on your requests, it is recommended that you register and create an account but residents can also submit requests anonymously.

2. How are concerns addressed?

The City Manager's Office works cooperatively with Police, Public Works, Building and Safety, Engineering and Transportation, and Code Enforcement to uphold the City's ordinances relating to quality of life.

3. What issues are handled by other departments or agencies?

The following issues are handled by non-City of San Leandro entities.

Trash & Recycling Collection

San Leandro has two service areas (PDF) for refuse and recycling services. San Leandro is serviced by:

• Alameda County Industries
• Waste Management

Homeowner Associations (HOA)

The City does not enforce HOA rules and regulations. Please contact your HOA directly.

Neighboring Fences & Vegetation

Boundary fences that sit on the boundary line between two properties are the responsibility of both property owners. Vegetation that crosses the boundary line between two properties is the responsibility of the respective property owner.

Stagnant Water & Neglected Pools

To report stagnant water such as neglected pools and find information on mosquito abatement, contact Alameda County Mosquito Abatement District at 510-783-7744.

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1. Do I need a permit to put up a sign?

Yes. A sign erected without a permit is a violation of Sign Code Regulations (San Leandro Zoning Code Section 4-1814).

2. What kind of signs are prohibited? What can I do to make sure I comply?

Commonly, canvas signs, banners, pennant, streamers, balloons or other temporary signs are prohibited (Temporary signs, such as banners are permitted two times per year with a Temporary Sign Permit). Mobile A-frame, portable signs, feather signs, blimps, lasers, signs with flashing lights, and animated signs are also prohibited.

Signs that resemble any official governmental marker, or conflict with the proper functioning of any traffic sign or signal, or would be a hazard to vehicular or pedestrian traffic are prohibited.

Signs that produce odor, sound, smoke, fire, or other such emissions are prohibited.

To make sure you are in compliance, please contact Planning Services.

(San Leandro Zoning Code Section 4-1806 (L))

3. Can I put a sign on my personal vehicle?

No sign shall be affixed to any vehicle or trailer on a public street, on public or private property, unless the vehicle or trailer is intended to be used in its normal business capacity, and not for the sole purpose of attracting business. (San Leandro Zoning Code Section 4-1806)

4. Are there restrictions for signage related to construction work?

Construction signs may not exceed one sign/frontage, 32 square feet in face area, during the course of construction. (San Leandro Zoning Code Section 4-1806 (G))

No vehicle or equipment shall be stored with mast arms in an elevated position. (San Leandro Zoning Code Section 4-1824)

5. I have signs in my business window. Is this permitted?

Yes, though no window or contiguous group of window panes shall be covered by paper, paint, or have other signs which exceed 25% of the total area of the window. (San Leandro Zoning Code Section 4-1806 (C))

6. Are there restrictions on holiday lights?

Holiday lights and displays may be erected no sooner than 45 days before the holiday and must be removed within 14 days following the holiday. (San Leandro Zoning Code Section 4-1804 (12))

7. I am planning an Open House. What are my signage restrictions?

For an Open House, you may display no more than five signs between the hours of 10 am and 6 pm per property for sale. Each sign may not exceed five square feet in signage area. All signs must be installed on private property. (San Leandro Zoning Code Section 4-1806 (H))

8. What about Real Estate signage?

In residential districts, Real Estate signs may not exceed six (6) sq. ft in signage area, exclusive of riders. You may display one sign per listing broker, per frontage of the property. Riders are limited to no more than 3 square feet.

In commercial and industrial districts, maximum sizes of Real Estate signs are based on frontage as follows:

Property Frontage	Permitted Sign Size
0 to 49 feet	12 square feet
50 to 199 feet	24 square feet
200+ feet	32 square feet

Additionally, window signs may not exceed the dimensions of 2 by 3 feet. All signage must be non-illuminated.  Sign structure shall be neutral or matching color.  All signs shall be maintained in good condition and free of graffiti.

(San Leandro Zoning Code Section 4-1806 (H))

9. What are the requirements for a Temporary Sign Permit?

An individual tenant may place temporary signage on a site for a maximum of two 15 day periods each calendar year, subject to the approval of the Zoning Enforcement Official. Temporary signs are banners, flags, outdoor display of merchandise and other advertising devices. (San Leandro Zoning Code Section 4-1806)

Please note: Any sign deemed to be a hazard or sight obstruction for passing motorists is prohibited.

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1. What is a dilapidated building or structure?

A dilapidated building is a neglected building or structure that has been abandoned, partially destroyed, and has broken windows. This also includes partial construction which may have been left for an extended period of time; buildings subject to demolition but have not been demolished; and buildings with cracking and peeling paint. Structures left in a state of blight are a nuisance to the community and can pose health and safety concerns. It is the responsibility of property owners to maintain all buildings and structures on the property. (San Leandro Municipal Code Title III, Section 3-1-200 (e) (1))

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1. If you are in or near a special flood hazard area, are you prepared for a flood?

If your property is located in or near a special flood hazard area, please take a look at our Flood Safety Brochure (PDF). In this brochure, you will find relevant information for San Leandro residents such as: Substantial Improvement Worksheet (PDF)

• What to do before, during and after a flood?
• How to protect your property from the hazards of flooding
• How to report obstructed or illegal dumping in the City's drainage system
• What station to tune-in to during a storm

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1. What do I need to do if I receive a Notice of Violation (NOV) or Stop Work Order (SWO) regarding my garage conversion?

If you have received an NOV or SWO, a Building Code Enforcement Officer has already researched the City database confirming there are no permits on file. Contact the issuing officer within the prescribed time frame on the notice. To ensure compliance, a building permit will be required to bring the converted garage back to its original state. Once compliance is achieved, the case will be closed.

2. Can I legally convert my garage or legalize my converted garage into habitable space?

In some cases, you can convert your garage into a habitable space. Please contact Planning Services at 510-577-3325 to learn more about this process. You can also learn more about the Off-Street Parking and Loading Zoning Code regulations.

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1. Why did I receive a Notice and Order to Vacate (NAO)?

According to the San Leandro Municipal Code, your structure has one or more violations. Affixed to the structure you will find the NAO accompanied by the Red Tag. Do not remove the Red Tag. Contact the issuing Building Code Enforcement officer (listed on the NAO) for instructions on how to comply.

(San Leandro Municipal Code Title 7, Chapter 5, Section 1400)

(San Leandro Municipal Code Title 7, Chapter 5, Section 325)

2. What if I need access to the building that was red-tagged?

You will need to contact the issuing Building Code Enforcement officer (listed on the NAO) to make arrangements in order to gain access.

3. How much time do I have to correct the violation(s)?

A time frame will be posted on the notice. Please contact the issuing officer prior to the deadline to avoid any penalties.

4. How do I apply for a permit?

You may need to provide professional drawing(s) such as a site plant, floor plan, elevations, etc. The citation(s) will determine what will be needed for permit issuance. You may need to hire a designer, architect, or engineer.

5. Where do I get a permit?

Permits applications are submitted at the One Stop Permit Center located within City Hall, at:
835 E 14th Street
San Leandro, CA 94577

6. Who can apply for the permit?

Depending on the type of repairs needed to bring the property into compliance, you may need to hire a licensed contractor to apply for the permit.

7. Can I appeal the NAO?

In accordance with the San Leandro Municipal Code (7-5-1210), any person aggrieved by a notice and order of the Building Official to repair, vacate and repair, or demolish any building or portion thereof, may appeal such order to the Board of Appeals within 10 days from the date of service of such notice and order. The written appeal shall be delivered to:
City of San Leandro, Community Development Department
835 E 14th Street
San Leandro, CA 94577

(San Leandro Municipal Code Title 7, Chapter 5, Section 1210)

Appeal Requirements

A written appeal must contain the following:

• The names and addresses of all appellants
• A brief statement setting forth the legal interest of each of the appellants in the land or building involved in the NAO
• A brief statement of the specific order protested
• A brief statement of the relief sought and the reasons therefore.

On receipt of such appeal, the Building Official shall set the matter for hearing before the Board of Appeals. Notice of the date, hour and place of hearing shall be posted and served at least ten days before the date set for the hearing in the manner and upon the person specified in Section 7-5-1135 of the Municipal Code. The notice of hearing shall order all interested parties who desire to be heard to appear and show cause, if any, why the building or portion thereof involved in the proceedings should not be repaired, vacated and repaired or demolished.

Failure to appeal within ten days of the date of service of notice and order shall constitute a waiver of all rights to a hearing and determination of the matter.

(San Leandro Municipal Code Title 7, Chapter 5, Section 1135)

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1. What are the requirements for proper maintenance of my yard?

Overgrown vegetation is likely to harbor rats, vermin or other nuisances which could impact neighboring properties, the public right-of-way, or obstruct the view of drivers. Overgrown vegetation must be cut or trimmed such that it is no longer a nuisance. Please dispose of clippings in a proper manner, such as the green waste container. (San Leandro Municipal Code Title 3, Section 3-1-200 (b) (2))

2. When are grasses and weeds too tall?

Grass and weeds on the property shall not be permitted to grow over 18 inches.
(San Leandro Municipal Code Title 3, Section 3-2-205)
(San Leandro Administrative Code Title XI, Section 11-4-110)

3. How tall are hedges permitted to be?

Hedges are an arrangement of plants or trees that form a barrier to enclose or screen areas of land and may obstruct the clear view of the property. Hedges are considered fences in the City's Zoning Code. Please see the Fences, Walls, Hedges Info Sheet for the requirements in commercial and residential districts. (San Leandro Zoning Code 4-1682)

4. Am I responsible for maintaining the sidewalk and planting strip between the sidewalk and curb?

Yes, property owners are responsible for ensuring that the sidewalk in front of their house or business is not obstructed by landscaping and that the sidewalk is clear of weeds and other debris. Additionally, should land exist between the back of the curb and the sidewalk, property owners are responsible for maintaining this area. (San Leandro Municipal Code Title III, Section 3-2-200 (b) (j))

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1. Where do I get a construction permit?

Construction permits may be applied for at the City's Permit Center at 835 East 14th Street in San Leandro. Construction permits for projects such as signs, termite repair work, window replacement, re-roofing, electrical service changes, furnace and water heater replacements, etc., are usually issued over the counter in a single visit to the Permit Center. 

Permit Center Hours

Monday, Tuesday, Thursday
8 am to 4 pm

Wednesday
8 am to 3 pm

By Appointment Only

2. How much will a construction permit cost?

Building permit fees are calculated using a sliding scale, which is based on the construction valuation of each project. Permit Center staff can calculate projected permit fees if you know the project valuation for the project. Permit fee schedules are also available to allow you to do your own permit cost estimating located on our Forms, Fees, and Facts page.

3. When are plans or design drawings required for a construction permit?

Typically, plans, specifications, energy calculations, soils reports and other data are required whenever new construction work is proposed. The documentation is reviewed by all pertinent City departments to ensure compliance with applicable codes and regulations before building permits are issued. Permit applicants should allow between 5 to 20 working days, depending on the complexity of the project, for initial plan review activities to be performed. In order to provide fast and efficient plan review services, we utilize in-house personnel as well as consultant agencies. Call us at 510-577-3405 for help in reviewing what information you will need for your project.

4. What type of design information is required with a permit application?

Design information needed for a complete plan review depends on the nature of the proposed project. The Permit Center staff provides applicants with comprehensive "Plan Submittal Guidelines" for the following project types:

• Commercial / Industrial - new construction, tenant improvements, repairs and alterations
• Residential - new construction, remodels, alterations, solar, and electric vehicle (EV) charger

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1. What is my Zoning District?

Find your Zoning District by searching your address online.

2. What can I do in my Zoning District?

View the Zoning Code - Use Classifications and Zoning Districts (PDF) for information on what you can do in your Zoning District. Contact the Planner-On-Duty to ensure accuracy

3. Where are the Permit Information Sheets and Checklists?

Find Permit Information Sheets and Checklists on the Planning Application Forms, Fees, and Checklists page.

4. Where can I request a Zoning Verification Letter?

Read through the Zoning Verification Letter information sheet (PDF) to learn about requesting a Zoning Verification Letter.

5. Where can I find the City's Engineering Bulletins for Parking and Street Improvements?

Find the City's Engineering Bulletins for Parking and Street Improvements online.

6. Where can I find my Flood Zone and the City's current Federal Emergency Management Agency (FEMA) flood maps?

Go to the Floodplain Management page for information on your Flood Zone and the City's current FEMA flood maps.

7. Where can I read about the City's Cannabis Regulations?

Go to the Medical Marijuana page for information on the City's Cannabis Regulations.

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1. Can garbage or refuse cans be stored in the front yard?

Garbage, recycling, and green waste carts and bins may not be stored in view of the street except on normal trash pick-up day. (San Leandro Municipal Code Title III, Section 3-1-200 (d) (1))

2. Am I required to subscribe to trash service?

Every property must have regular and adequate trash pick-up service provided by the franchised hauler for the area.  Contact Public Works for assistance in locating a service provider and for rules on service. (San Leandro Municipal Code Title III, Section 3-1-200 (d) (2))

3. I have service, and store my containers out of view. Can I still receive a violation notice?

All garbage or refuse cans must have tight fitting covers and be removed from the street after trash pick-up service. (San Leandro Municipal Code Title III, Section 3-1-200 (d) (2))

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1. What do I do when I receive a Stop Work Order notice?

Upon issuance of a Stop Work Order, the cited work shall immediately cease. The Stop Work Order shall state the reason for the order, and the conditions under which the cited work will be permitted to resume.

(San Leandro Municipal Code Title VII, Chapter 5, Section 115.2 (PDF))

2. How do I remedy a Stop Work Order?

Contact the inspector listed on the Stop Work Order, or bring your copy to the Building and Safety division located at 835 E 14th Street. You may also contact the Building and Safety division by telephone at 510-577-3423.

3. What could happen if I continue to work in spite of the Stop Work Order?

Any person who shall continue any work after having been served with a Stop Work Order, except such work as that person is directed to perform to remove a violation or unsafe condition, shall be subject to penalties as prescribed by law.

(San Leandro Municipal Code Title VII, Chapter 5, Section 115.3 (PDF))

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1. Who is responsible for cleaning up trash, litter, and debris from private property?

The accumulation of litter, debris, trimmings or trash on any property, including the public right of way, which is generated on, or as a consequence of the use or maintenance of the property is the responsibility of the property owner. Trash should be removed and disposed of in a proper manner. (San Leandro Municipal Code Title 3, Section 3-1-200)

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1. What is unlawful outdoor storage?

Outdoor storage is the accumulation of abandoned, discarded, or dilapidated objects; including but not limited to: junk, machine parts, scrap material, appliances, furniture, household furnishings, containers, packing materials, and scrap metal. (San Leandro Municipal Code Title III, Section 3-1-200)

2. What about building materials?

Accumulation of dirt, sand, gravel, concrete, litter, debris or similar material is also considered Unlawful Outdoor Storage unless permitted by applicable zoning designation and/or conditional use permit. (San Leandro Municipal Code Title III, Section 3-1-200)

3. What if I have a fence?

Materials stacked above any fence in any Zoning District where outdoor storage is not permitted. (San Leandro Municipal Code Title III, Section 3-1-200)

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1. When is a building permit required?

Any owner or authorized agent who intends to construct, enlarge, alter, repair, move, demolish, or change the occupancy of a building or structure, or to erect, install, enlarge, alter, repair, remove, convert or replace any electrical, gas, mechanical or plumbing system, the installation of which is regulated by this Code, or to cause any such work to be done, shall first make application to the Building Official and obtain the required permit.

(San Leandro Municipal Code Title VII, Chapter 5, Section 105 (PDF))

2. How do I know if construction work is permitted?

Permitted projects can be confirmed and tracked via the San Leandro Citizen Portal (Accela).

Select the Building tab at the top of the page, then enter the street address in the boxes.

3. What does not require a building permit?

Exemptions from permit requirements of this Code shall not be deemed to grant authorization for any work to be done in any manner in violation of the provisions of this Code or any other laws or ordinances of this jurisdiction. Permits shall not be required for the following:

Building:

1. One-story detached accessory structures used as tool and storage sheds, playhouses and similar uses, provided the floor area does not exceed 120 square feet (11 meters squared).
2. Fences not over 7 feet (2.13 meters) high when located in the rear yard setback area as defined in the Zoning Code.
3. Oil derricks
4. Retaining walls that are not over 4 feet (1.22 meters) in height measured from the bottom of the footing to the top of the wall, unless supporting a surcharge or impounding Class I, II, or IIIA liquids.
5. Water tanks supported directly on grade if the capacity does not exceed 5,000 gallons (18,925 liters) and the ratio of height to diameter or story below and are not part of an accessible route.
6. Sidewalks, platforms and driveways not more than 30 inches (0.76 meters) above adjacent grade, and not over any basement or story below and are not part of an accessible route.
7. Painting, papering, tiling, carpeting, counter tops and similar finish work in R-3 occupancies.
8. Temporary motion picture, television and theater stage sets and scenery.
9. Prefabricated swimming pools accessory to a Group R-3 occupancy that are less than 24 inches (0.61 meters) deep, do not exceed 5,000 gallons (18,925 liters) and are installed entirely above ground.
10. Shade cloth structures constructed for nursery or agricultural purposes, not including service systems.
11. Swings and other playground equipment accessory to detached one- and two-family dwellings.
12. Window awnings supported by an exterior wall that do not project more than 54 inches (1,372 millimeters) from the exterior wall and do not require additional support of Group R-3 and U occupancies.
13. Non-fixed and movable fixtures, cases, racks, counters and partitions not over 5 feet 9 inches (1.75 meters) in height.
14. A tree house, provided that:
    • It does not exceed 64 square feet (5.95 meters squared) in area or more than 15 feet (4.57 meters) in height and is accessory to a detached one- or two-family dwelling.
    • The structure does not encroach into the setback requirements established by the City of San Leandro Zoning Code Section 2-546.

(San Leandro Municipal Code Title VII, Chapter 5, Section 105.2 (PDF))

4. What is an unpermitted structure?

No person shall own, use, occupy or maintain any "Unpermitted Structure."

For the purposes of this Code, "Unpermitted Structure" shall be defined as any structure, or portion thereof, that was erected, constructed, enlarged, altered, repaired, moved, improved, removed, connected, converted, demolished, or equipped, at any point in time, without the required permit(s) and approvals having first been obtained from the Building Official.

(San Leandro Municipal Code Title VII, Chapter 5, Section 105.1.1 (PDF))

5. I was given a Stop Work Order on my property. How do I request an appointment with the Building Inspector?

If a Building Inspector has asked you to contact the Division of Building and Safety for information about how to legalize your unpermitted work, please read through this handout (PDF) carefully and follow the materials checklist and set up an appointment.

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1. What is a city budget?

The City's biennial budget serves as a blueprint for allocating the City's resources over the next two years.  The budget projects both revenues and expenses which are updated throughout the two years as revenues are realized and expenses are paid.

2. What is a biennial budget cycle?

San Leandro has a biennial budget cycle which means that the budget passed by the City Council is operative for two years.  The Council receives regular updates and makes budget adjustments within the two-year time period based upon the latest revenue and expenditure data.  

3. What is the Proposed Budget?

The Proposed Budget is the first draft of the City budget that includes the base amounts required to maintain city services.  The Proposed Budget includes other expenses based upon the direction of the Council.  The Proposed Budget is heard in an open meeting to give the public the opportunity to review the budget, ask questions and make recommendations.

4. What is the Adopted Budget?

The Adopted Budget is the version of the budget the City Council votes upon and enacts prior to the beginning of the fiscal year.  This version of the budget includes any changes or revisions after the Proposed Budget.  Additionally, this is the version of the budget the Council acts upon when they make adjustments across the two years of the biennial budget cycle.   

5. What is the General Fund?

The General Fund is the source of discretionary revenue for the City.  It can be used for any city expense.  

6. What is a Special Fund?

Unlike the General Fund, Special Funds can only be used for a specified purpose.  Special Funds can be voter approved (e.g., bond funds) or can be grant funds that can only be used for certain city expenditures (e.g., roads).

7. What is the largest source of General Fund revenue for the City?

Sales Tax represents the largest source of General Fund revenues at roughly 42%.

8. What is the City’s biggest expenditure?

The City’s biggest expenditure is personnel or City staff which includes salary/wages and benefits.  Personnel represents roughly 43% of total General Fund expenditures.  

9. Who decides on City budget spending?

Staff provides the baseline budget which includes the change in year over year expenditures and revenues.  This information is presented to the Council in a public City Council meeting and in several community meetings to allow for ample comment by both the Council and the community.  This information informs the Adopted City Budget.

10. How can I participate in the City budget process?

The public is encouraged to participate in the City budget process both at Council meetings and at community meetings.  Additionally, the public can share their comments on the budget with the Council directly.  

11. When is the City’s fiscal year?

The City’s fiscal year runs June 30-July 1^st of the following year.  

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1. What contracts and purchases are covered by the Local Business Preference?

1. Construction and Public Works Contracts valued at or above $100,000
2. Professional and Non-Professional Service Contracts valued at or above $25,000
3. Contracts for the procurement of goods, materials, equipment, furnishings or supplies valued at or above $5,000

2. How does the Local Business Preference work?

Solely for the purpose of calculating the lowest bid or proposal, bids from San Leandro businesses will be reduced by 10%. Bids from a joint venture that includes a San Leandro business will be reduced by 5% (the San Leandro business must receive at least 5% of the total contract amount).

The maximum bid reduction under this policy is $50,000 per contract.

3. What contracts and purchases are covered by the Local Business Participation Goal?

Construction and Public Works contracts, Professional and Non-Professional Service contracts, and contracts for the procurement of goods, materials, equipment, furnishings or supplies at or above $100,000.

4. How does the Local Business Participation Goal work?

Prior to award of a contract governed by the Local Business Participation Goal, the contractor must engage in good faith efforts to hire or contract with San Leandro businesses, nonprofit organizations or residents to perform the contract with the goal that at least 25% of the total contract dollar amount is spent on local businesses.

5. What constitutes “good faith efforts”?

In order to show good faith efforts towards meeting the Local Business Participation Goal, the contractor shall certify that it has already completed, or will complete during the course of the project, at least five of the following activities:

1. Attending any pre-solicitation or pre-bid meetings scheduled by the City to inform all contractors, subcontractors, and suppliers of the project and the requirements of this policy
2. Convening a meeting within the City of San Leandro for San Leandro businesses, suppliers, nonprofit organizations and residents to identify specific items of work to be performed on the project in order to increase the likelihood of meeting the business participation goal and intent of this chapter, including breaking down contracts into smaller units
3. Listing all contact information for any San Leandro business or nonprofit organization that will participate in the project, or provide services or supplies to the prime contractor
4. Advertising for subcontracting, supplying or employment opportunities on the project not less than 20 calendar days before the date bids are due in one or more daily or weekly newspapers, websites, trade association publications, trade journals or other media
5. Documentation of personal contacts with San Leandro businesses informing them of the opportunity to subcontract or supply to the project
6. Documentation of good faith negotiations with San Leandro businesses and nonprofit organizations to subcontract or supply to the project
7. Making the project plans, specifications and in the case of a construction, design or engineering contract, the City Engineer's estimates available for review upon the request of interested San Leandro businesses
8. Documentation of requests for assistance from San Leandro community organizations, contractors or professional groups, local, state or federal business assistance offices or other organizations that provide assistance in the recruitment and placement of San Leandro businesses

6. How are “San Leandro Businesses” defined under the Local Inclusion policy?

"San Leandro Business" means any business which possesses or establishes all of the following at least six months before bids or proposals are opened by the City:

1. A written agreement for City occupancy or proof of ownership of a San Leandro office
2. Proof that business is transacted or revenue generated in an office located in San Leandro
3. A conspicuously displayed business sign at the San Leandro business premises except where the business operates out of a residence
4. Proof that the office is appropriately equipped for the type of business for which certification as a San Leandro business is sought. Where equipment, such as computer and reproduction and communications machines are typically and routinely used in a non-San Leandro location, comparable equipment shall be installed and routinely used at the San Leandro office
5. A valid City of San Leandro business license

7. Are any purchases or contracts exempted from the Local Inclusion Policy?

Yes. Contracts governed by this policy do not include:

1. Awards made by the City with federal or state grant monies or City general fund grants to a nonprofit entity where the City offers assistance, guidance or supervision on a project or program and the recipient of the grant award uses the monies to provide services to the community
2. Contracts wherein the funding or monies available for the project, service or procurement, whether for the whole or a portion of the project's scope, are restricted by the funder, donor or grantor, whether as to amount, use or otherwise
3. Sales transactions where the City sells its personal or real property
4. Gifts of materials, equipment, supplies or services to the City
5. Contracts exempted from the provisions of Chapter 1 through 6 of the San Leandro Municipal Code
6. Contracts that would violate any State or Federal law or grant requirements

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1. How do I know when a new job posting will open?

If there’s a position you're very interested in and you're highly qualified for it, it may be worthwhile to click on the Job Interest Form link and select all interested job categories. This will request an e-mail notifying you of a future job opening for which you are interested. This link is also an option located left side of your screen.  

2. Does the City of San Leandro accept paper applications?

No, all applications must be submitted online through the City’s open Job Opportunities page.

3. How do I create an account to apply?

Step-by-step instructions on how to create an account for GovernmentJobs.com can be found on the City’s Online Employment Application Guide.

4. Can I submit a resume instead of the online application?

No. It is important that your application exhibits all of your experience and education. You can attach your resume; however, you MUST complete all sections of the application, especially the work experience and education fields. Incomplete applications may be rejected.

5. What if I need special accommodations?

Persons with disabilities who require special accommodations to participate in the recruitment process may contact the recruiter at [email protected]

6. How do I determine if I am eligible for Veterans’ Preference?

If applying for first-time employment with the City of San Leandro within five years of separation from full-time active service, veteran's preference points will be given to honorably discharged veterans who served a minimum of three consecutive years of full-time, active service in the Armed Forces of the United States. Candidates must receive an overall passing score in order to qualify for the application of veteran's preference, which will result in a three percent increment to that passing score. Applicants wishing to qualify must, prior to the application deadline, attach or provide a DD Form 214 as proof of eligibility for the veteran's preference.
 

7. What does the term 'continuous' listed under closing date mean?

Each position has a different recruitment timeline. Certain positions stay open until there are enough qualified candidates, or until the position has been filled. Also, certain recruitments may be limited to a specific number of applicants. Please review the job posting thoroughly for important information regarding deadlines. We encourage you to apply promptly. We reserve the right to close any recruitment at any time without notice.

8. What does the term 'minimum qualifications' mean?

Minimum Qualifications are the basic work experience, education, training, and/or licensure necessary to be considered successful in a job. A specific degree, professional certification, specific industry knowledge, or years of experience all constitute a different level of knowledge, skills, and abilities. It is important that your application displays your qualifications for the job in which you’re applying.

9. How can I check the status of my application?

Review of all submitted applications will take place after the job announcement closes and can take 2 to 3 weeks depending on the number of applications received. You will receive an email status update at the end of application review, letting you know the next steps. Also, you may reference the recruitment bulletin for additional information.  

10. Do I need to answer the required questions on the application?

Yes, all job announcements for the City of San Leandro will include supplemental questions. Since these responses are rated and used to determine whether your application will proceed further in the process, it is important to answer all questions clearly and thoroughly. Some questions may have multiple parts; answer all parts of each question. Responses such as “see resume” or “see application” will be treated the same as no response. 

11. How long does an Employment List last?

Employment Lists shall remain in effect for one year, unless terminated or exhausted.   The Employment List generated from a recruitment may be utilized to fill future vacancies while the List remains active.

12. What is an Employment List?

An Employment List is a list of qualified persons that will be considered for employment. This list contains the names of all applicants who have received a passing score from oral/practical exams and is ranked from highest to lowest score.

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1. What if I can’t read 1,000 books?

Yes you can!

Read in the language you know best!

No matter how short the book is, it counts!

3 books a day is 1,095 books per year!

2. What if my child wants to read the same book over and over?

Great! Repetition is key to learning. You could read the same book 1,000 times and finish the program (not that you’d want to!). Count every reading once.

3. I don’t know which books to read! Can you help?

Don’t worry! Our librarians would love to suggest some books for you. Find personalized recommendations and visit our Booklist page, too!

4. Do I have to read books from the library?

You can read books from anywhere, not just library books.

5. Can I log the books my child hears in storytime?

Yes! Any and every book your child hears or explores counts!

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1. Why join?

• Joining a reading program is a fun way to stay engaged with reading and learning - and you get a free book just for signing up, plus prizes along the way to 100 books. But most importantly, reading is good for you!
• Young people who read for pleasure and enjoyment do better academically and socially, and see improvement in their emotional health and well-being. Additionally, reading for pleasure can reduce stress and cure boredom.

2. Not sure what to read?

Check out our booklists. You are not required to read the books on the lists, they are just suggestions. Feel free though to challenge yourself to read as many as you can!

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1. Why join?

• Joining a reading program is a fun way to stay engaged with reading and learning - and you get a free book just for signing up, plus prizes along the way to 500 books. But most importantly, reading is good for you!
• Did you know? Reading books is exercise for your brain! Reading can boost your mood, help you relax, improve your vocabulary and even make you kinder!

2. Not sure what to read?

Check out our booklists. You are not required to read the books on the lists, they are just suggestions. Feel free though to challenge yourself to read as many as you can!

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1. Why are there no available tickets in Discover & Go (D&G)?

The number of passes available and terms of use are set by the participating organizations. Tickets might not be available for the following reasons:

• Museums limit the number of tickets available to our patrons.
• Museums restrict the number of passes a cardholder can reserve for a given period.
• All tickets are booked for a given period or a museum hasn't released new tickets.
• The minimum age to reserve a pass is 14 years old. For some attractions, the minimum age will be 16 or 18 and up. Attractions available for older age groups will not display on the screen when someone younger logs in. For example: the de Young Museum has an age limit of 18 and up. If a 14 year old logs into the D&G site, the de Young Museum passes will not show up on the screen.

2. Can I cancel an active Discover & Go reservation if I haven't printed the pass?

You can cancel a pass that has not been printed by logging into our Discover & Go account and clicking on "Cancel Pass."

3. What museums are available for reservation through Discover & Go?

Login to the site to view participating venues and offers.

4. Who can reserve Museum Passes on Discover & Go?

Access to museum pass reservations is limited to San Leandro Library cardholders who reside within San Leandro and who are 14 years of age or older. The number of passes available and terms of use are set by the participating organizations. You can have up to 2 active reservations at a time. You must live within the library's service area in order to log in and reserve passes.

5. Can I change the date of a Discover & Go reservation?

As long as the passes haven't been printed/viewed yet you can change the reservation. Once the passes are printed or viewed, then the reservation may not be canceled.

6. I selected an incorrect date and I have already printed my reservation, what do I do with the printed pass? Is there any way I can change the dates?

Unfortunately you are unable to change dates once you have printed the pass. Please discard the printed pass as we cannot cancel your reservation and make it available to others. In the future, it is advisable that you check that you have selected the correct date and venue before printing passes.

7. Are you limited to a certain number of Museum pass reservations for the year?

Most venues do not have an annual limit per library card number; however, there are some venues that have placed a restriction on the number of times you can use a pass. You will find details about each pass within the venue information.

8. If I reserve a pass that admits 2 adults, can I use it as a single or do I have to include another adult?

The admission number shown on the reserve pass is the maximum number that can go. If you are an individual, you are free to use a pass for multiple adults.

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1. What is a reading level?

Most schools use leveled reading or guided reading to match up a child with a book at the correct reading level for them. Leveled reading uses various assessment tools to determine how well your child reads, and then matches her to books that are challenging enough for her to make progress. Books are categorized into levels of difficulty.

Among the more popular systems for reading assessment are The Lexile® Framework for Reading, Accelerated Reader (AR), Fountas and Pinnell and DRA. If you don't know your child's reading level, you can ask the teacher.

At the public library, our books are not organized by reading level, but you can find information about Accelerated Reader and Lexile levels, by using our online library catalog.

2. How can I find a book’s reading level at the public library?

You can look up a book's reading level by simply searching for the title in our online catalog, clicking on the name of the book, and then scrolling down to the Lexile or AR information.

You can also search for books by reading level:

To search by Lexile measure, start here.
To search by AR or ATOS range, start here.
Browse our AR Booklist of Early Readers

Accelerated Reader (AR)

Accelerated Reader levels are listed using the following formula:

• AR
• Interest Level : LG (Lower grades K-3); MG (Middle grades 4-8); MG+ (Middle grades 6-8) or UG (Upper grades 9-12)
• Book Level
• Points available
• Quiz Number

Further Resources

• Other places to search for books by reading level
• AR Bookfinder Tool

3. What if my child’s school doesn’t use Accelerated Reader or Lexile?

If your child's school doesn't use one of those leveled reading systems, you can still use them to help you find books for your child. This correlation chart gives you the equivalent.

For example, if your child's school uses a DRA reading level, you would simply find that number on the correlation chart, look at the equivalent Lexile or Accelerated Reading level, and search for books using one of those measures.

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1. What are the Library’s locations and hours?

View the Library's locations and hours information.

2. How do I contact the Library?

Find contact information for the San Leandro Public Library.

3. How do I get a library card?

Discover how to get a Library Card from the San Leandro Public Library.

4. How do I volunteer at the library?

Discover volunteer opportunities for teens with the Public Library.

5. What activities are coming up?

Wednesday, October 6, 2021

• 2 to 4 pm: Teen Button-Making (Project Teen Lounge)

Thursday, October 7, 2021

• 2 pm to 4 am: Project Teen Lounge
• 4:15 to 5 pm: Teen Volunteer Orientation

Tuesday, October 12, 2021

• 3 am to 4:30 pm: Project Teen Lounge

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1. Are you experiencing trouble using the MySL mobile app and/or MySL website?

To receive Technical Support for using MySL/Mobile 311, contact the City of San Leandro's Information Technology Department at 510-577-3349 or email Support.

Access online help.

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1. Why is your feedback important to us?

The San Leandro Police Department is committed to providing high quality police service to our community. In order to be responsive to community needs, it is important to receive citizen input.

We encourage recommendations from the public on ways to improve our services. We welcome commendations for personnel who perform their duties exceptionally well and inquiries or complaints about questionable performance, actions, policies and procedures.

Your constructive comments regarding our quality of work will help us maintain our high standards as a police agency. Whether you live, work or play in San Leandro, our goal is to provide a safe environment for you and provide the highest level of police service we can.

2. What is a citizen inquiry?

A Citizen's Inquiry is any contact with a citizen in reference to an issue of concern which does not require a formal investigation. The Citizen's Inquiry process seeks to resolve the issue at an informal level, to the satisfaction of the citizen, through discussion, explanation or clarification. Citizen's Inquiries are generally handled by an on-duty supervisor. A Citizen's Inquiry that is not resolved can become a formal Citizen's Complaint.

3. What is a procedural question?

There are times when the actions of an employee may appear to be inappropriate, but are procedurally and legally correct. This happens sometimes with issues of search and seizure, or self-incrimination warnings (Miranda Admonitions). We invite you to ask these types of questions, and we will seek to respond quickly to your inquiry. Usually, this can be done by the supervisor or watch commander.

4. What is a complaint?

A Citizen's Complaint is a formal documentation involving a complaint against personnel or against Department policy or procedure which was not resolved through the Citizen Inquiry process or due to the serious nature of the allegation(s). All Citizen's Complaints are forwarded to the Professional Standards and Training Unit for review. When appropriate, the Professional Standards and Training Unit will then assign the complaint to an investigator for follow-up. The investigation will usually include a review of all applicable reports, policies and procedures, examination of any evidence or medical records and interviews with all parties involved.

5. Who may make a complaint?

Any person who witnessed an incident, who feels the Police Department treated him or her in an adverse manner, or has direct or well founded knowledge of inappropriate actions by any police employee, may make a complaint.

6. How long will an investigation take?

Complaints may take a day and up to months to complete depending on the complexity of it. Generally, an investigation is completed within 60 calendar days. Our goal as an agency is to conduct thorough yet timely investigations to bring resolution to the incident. We strive to be as responsive as we can to our community.

7. Will I have to testify?

During the investigation, the complainant along with all witnesses, will be interviewed in detail concerning the incident. Once an investigation is concluded, a disposition will be determined. If an employee contests a finding, complainants may be asked to testify in a Civil Service Hearing or before an Arbitrator. If the investigation leads to the filing of a criminal complaint and the matter goes to trial, you may be required to testify in court.

8. How do I submit a compliment or complaint?

There are several ways to file a citizen complaint:

1. Call San Leandro Police Department's Professional Standards and Training Unit during business hours at 510-577-3280
2. In person at the Police Department
3. Contact the on duty Watch Commander at 510-577-2740
4. Print and fill out the attached Citizen Comment Form (PDF). Once completed, send to:
   San Leandro Police Department
   901 E 14th Street
   San Leandro, CA 94577

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1. How can Crime Free Business help me?

Crime Free Business gives retail and service establishments proven strategies to reduce the likelihood of being robbed and becoming a victim of other crimes. By implementing Crime Free Business strategies, retail and service businesses have reduced robberies by up to 45% and other violent crimes like assaults and batteries to employees by nearly 30%.

2. What is involved in participating in the Crime Free Business program?

There are three phases to becoming certified as a Crime Free Business:

• 2-hour training session for business owners and/or managers
• On-site security evaluation
• On-site business follow-up

3. What are the benefits of being certified as a Crime Free Business?

• Improved safety and security to business owners and managers, employees and customers
• Increased customer volume-participation in the program is good for business!
• One-on-one access to a San Leandro Police Department crime prevention specialist
• Program specifically tailored to the security and safety needs of your business
• Program materials, including employee training brochures and video, decals and manual
• Updated and ongoing information on local crime and crime prevention strategies
• Invitations to Crime Free special events, such as training in advanced security systems (i.e. purchasing and installing video surveillance equipment) and training in advanced loss prevention procedures (i.e. check fraud)

4. What is the cost of enrollment?

Crime Free Business is free to all businesses located in the City of San Leandro.

5. What are businesses saying about the Crime Free Business Program?

Businesses participating in Crime Free Business say the training has added a lot to what they knew about protecting their businesses and employees from crime and that making changes in their businesses would not be difficult. The training has also motivated them to make the necessary changes to become Crime Free certified.

6. How can I get more information or sign up for Crime Free Business?

Contact Jenny Crosby via email or call at 510-577-3228.

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1. Why should I participate in this program?

The Crime Free Multi-Housing Program was developed at the Police Department of Mesa, Arizona, in 1992 and has since spread throughout the United States and Canada. The program has been implemented in over 40 states, 4 Canadian Provinces, and over 1,400 cities including cities in Japan, Finland and Puerto Rico. Property managers are reaping the benefits of reduced crime, better community awareness, increased property values, more attractive neighborhoods, advertisement of participation and improved quality of life.

2. How do I get involved?

Getting involved in the City's Crime Free Multi-Housing Program is simple. There are no requirements other than the desire to establish or maintain a "Crime Free" environment. The three phases of the program do not have to be completed in consecutive order; however, we do recommend attendance of the Phase I Training Class first, as this class outlines all three phases of the program. Once the apartment community is fully certified, the property will be allowed to display Crime Free Multi-Housing signs. The property will also be granted use of the program logo for marketing purposes.

See which communities are participating in this program and have successfully become certified.

Further Information

For more information on the Crime Free Multi-Housing Program or to register for an upcoming training contact:

Crime Prevention Unit
Email Crime Prevention Unit
Phone: 510-577-3228

Community Service Officer Jennifer Crosby
Email Jennifer Crosby
Phone: 510-577-3252

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1. What do I do if I answered "Yes" to one of the questions and online reporting is not right for me?

If your incident is an emergency, call 911. If you want to make a report of a non-emergency incident, call 510-577-2740 and an officer will respond to take your report.

2. What if this incident occurred in another city, can I file a report using this online reporting system?

No, if a crime occurred outside of the City of San Leandro then you need to contact the police agency that is responsible for that location. Reports entered online that occurred outside the city limits will be rejected. If this occurred in unincorporated San Leandro, please call the Alameda County Sheriff's Office at 510-667-7721.

3. What if this incident happened on the freeway?

If you want to report an incident that occurred on a freeway, please call the California Highway Patrol office nearest you.

4. What is a known suspect?

A known suspect is when you or someone else knows the identity of the person, or where to find the person, who committed the crime. It would also be considered a known suspect if you have the license plate number of the vehicle the suspect(s) were in.

5. What if there is evidence or fingerprints left behind?

If there is obvious evidence that was left behind by the suspect or if you are concerned about potential fingerprint evidence being not collected, then an online report is not appropriate for you. Officers will not respond at a later time to collect evidence for reports made online. Evidence left at the scene of a crime is time sensitive and easily destroyed. If you desire evidence to be evaluated or collected, then you should make your report by calling 510-577-2740 so an officer can determine if the potential evidence is useful.

6. What is a temporary report number and can I use this for my insurance or official purposes?

When you complete your online report you are given a temporary report number for reference only. This number is used if you need to check on the status of your report or there is additional information that needs to be added. The temporary report number is not an official police report and should not be provided as proof that a police report was filed.

7. How long will it take to get a copy of my online report?

The online reporting system is not continuously monitored by police personnel. Depending on staffing and day of the week, your report may not be reviewed for a few days. Once your report is reviewed, you will receive a copy of your official police report via the email address you provided.

8. How much will is cost to get a copy of my police report?

There is no cost to complete your police report online. You will receive a free copy of the report sent as an attachment to the email address you provided.

9. What if I don’t have an email address?

An email address is required to complete the online reporting process. Notifications will be sent to the email address if any additional information is needed or if a report is rejected. If you don't have an email address, this would be a good time to signup for a free email address from any of the numerous providers.

10. I don’t have a computer at home and my employer won’t let me take the time to complete an online report at work. What options do I have?

The City of San Leandro has provided computers with internet access for public use at the City Library. Feel free to stop in and use a computer for free to complete your online report. Online reports are for your convenience and you are not required to complete a report online for the types of reports listed. If filing an online report is not convenient for you, then call 510-577-2740 and an officer will respond to take your report. There is a cost associated with obtaining copies of any police report from our Records Division. If you have questions about the specific cost of obtaining a report, please call our Records Division at 510-577-3217 to obtain current pricing.

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1. Do major U.S. cities use red light cameras?

Red light cameras are used for law enforcement in New York City, Sacramento, San Diego, San Francisco, Denver and Scottsdale, Arizona, to name a few larger cities. Similar systems have also been successfully used in countries such as Australia, Austria, Belgium, Canada, Germany, Israel, the Netherlands, New Zealand, Singapore, South Africa, Switzerland and the United Kingdom.

2. Do red light cameras unreasonably violate privacy?

Most people agree that driving on public roads is a regulated activity as well as a right. By obtaining a license, motorists agree to abide by certain rules - to obey traffic signals, for example - for the health and safety of all. Neither the law nor common sense suggests that drivers should not be observed on the road or have their violations documented. When citations are issued, the only recognizable person in the photos is the driver - all passenger faces are carefully blocked out.

3. Does someone review the citations before they are issued?

Trained Police Officers review each citation before it is issued to ensure that a vehicle is in violation of the law. Tickets are mailed to vehicle owners only in cases where it is clear a vehicle ran a red light and the photographed driver's gender matches that of the licensed owner or a licensed driver in the owner's household.

4. Does the American public support the use of red light cameras?

The American public strongly supports the use of red light cameras. Two 1995 surveys sponsored by the Insurance Institute of Highway Safety revealed that nationwide, 66% of 1,006 people polled said they favor the use of red light cameras, compared with only 28% who opposed. A 1996 survey by the Insurance Research Council found that the highest support for red light cameras was in large cities, where 83% of respondents supported their use. Strong support is also found in communities where cameras are used; recent red light camera programs in Oxnard, California, and Fairfax, Virginia, for instance, were supported by 80% of residents polled.

5. Is red light running a serious problem?

Drivers who run red lights are responsible for an estimated 260,000 crashes in the U.S. annually, killing over 800 people each year. Nationally, red light running fatalities increased by 15% between 1992 and 1997, far outpacing the 6% rise in all other fatal crashes. Red light running crashes are also the most likely to cause injury. Occupant injuries occur in 45% of red light running crashes, compared with 30% for other crash types.

6. Isn't conventional police enforcement sufficient?

Enforcing traffic laws in dense urban areas by traditional means poses special difficulties and dangers for police who, in most cases, must follow a violating vehicle through a red light to stop it. This can endanger other motorists and pedestrians. Also, communities such as San Leandro do not have the resources to allow police officers to patrol intersections as often as needed to ticket all red light runners. Camera programs work around the clock and free police to focus on other enforcement needs.

7. What is red light running?

A violation occurs when a motorist deliberately enters an intersection after a signal light has turned red. Motorists who are already in an intersection when the signal changes to red - while waiting to turn, for example - are not red light running and are not ticketed.

8. What safety benefits do red light cameras provide?

Camera enforcement programs have been proven to reduce red light violations as well as crashes and injuries at intersections. In Oxnard, California, for instance, red light running dropped by 42% through the use of a photo enforcement program. In other cities, intersection crashes have fallen by at least a third and serious injuries have fallen by 10%.

9. Who runs red lights and why?

All types of people run red lights. The most common reason (47%) for red light running is impatience. Red light runners are more likely to be younger, have poor driving records and drive older, smaller vehicles. They are also less likely to use seat belts and are three times more likely than other drivers to have multiple speeding convictions. This means that red light runners are typically at a higher risk of injury in a red light running collision and so are the people they crash into. Motorists who are fatally injured running red lights are much more likely (35%) to be over the standard drunken driving threshold (blood alcohol concentration of at least 0.08%) than drivers of the other vehicles involved in these crashes (6%).

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1. How does SLPD CARES work?

Police Volunteers will call enrollees on a pre-arranged day and time (Monday through Friday 8 am to 3 pm) each week. If an enrollee does not answer the phone after several attempts, a series of steps follow to ensure their safety and well-being.

2. How to enroll in SLPD CARES?

Complete the SLPD CARES Interest Form (PDF) and return it to the San Leandro Police Department at the address provided on the form, or email the SLPD.

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1. What are the requirements?

The City's Ordinance requires contractors to recycle 100% of all asphalt/concrete and 50% of all other Construction and Demolition (C&D) debris from construction and demolition projects valued at $100,000 or greater at the time the building permit is issued.

As of January 1, 2017, the California Green Building Standards Code requires a C&D waste management plan and 65% waste diversion of non-hazardous materials for all new construction, all commercial renovations and most residential additions/alterations. For more information visit the California Building Standards Commission website.

2. How do I comply?

To demonstrate compliance, complete and submit a Waste Diversion Plan online by going to Green Halo Systems. Then, upload recycling and disposal receipts minimum every 30-days and submit the Waste Diversion Report before scheduling the final inspection.

3. How do I complete the Waste Diversion Plan?

• Determine the type of materials that will be generated at the site
• Plan how you will handle the discarded debris
• Determine who will remove the debris and where it will be recycled
• Go to Green Halo Systems website
• Input your project information including the Building Permit Number
• Upload recycling and disposal receipts minimum every 30-days
• Submit the Waste Diversion Report prior to scheduling the final inspection

Please contact Green Halo Systems at 888-525-1301 for assistance with the Waste Diversion Plan.

4. What are my options for hauling materials?

Your options for recycling construction and demolition materials from the job site are:

• Self-haul mixed material loads to a mixed C&D recycling facility
• Obtain a debris box from the local franchised waste hauler
• Separate materials on-site and self-haul to various recycling facilities
• Use a state-licensed construction clean-up contractor (classification D63) to separate materials on-site and deliver to local recycling facilities

5. What is a Mixed Construction and Demolition (C&D) Facility?

Mixed C&D facilities accept mixed loads of materials (i.e. cardboard, wood, metal, drywall, etc.) that they sort, process, and distribute. Going to a mixed C&D facility is a convenient option if you do not have the jobsite space to separate materials, and/or if you do not have the time to take sorted materials to various recycling facilities.

Note: Recycling fees for mixed loads tend to be higher than for separated loads. Materials must be directed to the recycling area at these facilities to be properly recycled.

The following facilities accept mixed loads of construction debris:

1. Bee Green Recycling and Supply, LLC, Oakland
   Phone: 510-636-0852
2. Davis Street Transfer Station, San Leandro
   Phone: 510-638-2303
3. Fremont Recycling and Transfer Station, Fremont
   Phone: 510-252-0500
4. Guadalupe Materials Recovery Facility, San Jose
   Phone: 408-268-1670
5. Marin Resource Recovery Center, San Rafael
   Phone: 415-485-5646
6. Newby Island Landfill, San Jose
   Phone: 408-262-1401
7. Recology, San Francisco
   Phone: 415-330-1400
8. Vasco Road Landfill, Livermore
   Phone: 925-447-0491
9. Zanker Material Processing Facility, San Jose
   Phone: 408-263-2384

6. How do I obtain a Construction and Demolition (C&D) debris box?

There are two exclusive franchised waste haulers that operate in the City of San Leandro, based upon which service area the project is located in. To obtain a debris box you must use the hauler designated for your job site:

1. Alameda County Industries
   Phone: 510-357-7282
2. Waste Management of Alameda County
   Phone: 510-613-8710

It is important to notify the franchised waste hauler that you are required by the City to recycle the debris.

Section 3-6-320 of the San Leandro Municipal Code states that no one other than the City's exclusive franchisee may collect solid waste, recyclables, or green waste within the City of San Leandro. Contractors and sub-contractors may remove construction and demolition debris from the property where they are performing work as an incidental part of a construction project.

In addition, Section 3-6-340 of the San Leandro Municipal Code states that no one other than the City or its franchisee or contractor may place a container within the City for the collection of solid waste, recyclables, or green waste, unless the person is the owner, operator, or manager of a residential property or commercial or industrial establishment and self-hauls such material.

7. What if the debris from my project is contaminated?

If the debris from the job site is contaminated with asbestos, lead or other hazardous materials, you must still complete the Waste Diversion Plan, designating the contaminated material for disposal and listing the disposal site. You must also obtain a letter from the disposal site stating that the material is contaminated and cannot be recycled and submit the letter to staff to be exempted from the ordinance requirements.

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1. Where can I recycle bottles and cans for their California Redemption Value (CRV)?

Redemption centers located in San Leandro:

• American Recycling
  15292 Liberty Street
  San Leandro, CA 94578
  Phone: 408-515-9661
• DC Metals
  2399 Davis Street
  San Leandro, CA 94577
  Phone: 510-569-2255
• For a complete list of redemption centers:
  • Call 800-732-9253 (RECYCLE)
  • Visit Cal Recycle Recycling Centers

Contact redemption centers directly for a list of materials accepted and facility operating hours.

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1. Is a sewer lateral compliance certificate required for point of sale when homes and/or apartments are sold in the City?

At this time, a sewer lateral compliance certificate is not required. The City may implement a sewer lateral ordinance in the future.

2. Why do sewage spills happen?

Sewage spills occur when the wastewater in underground pipes overflows through a manhole, cleanout, or broken pipe. Most spills are relatively small and can be stopped and cleaned up quickly, but if spills are left unattended they can create health hazards, damage to homes and businesses, and threaten local waterways and the environment.

Common causes of spills are:

• Broken/cracked pipes
• Grease build-up
• Groundwater/rainwater entering the sewer system
• Missing or broken cleanout caps
• Tree roots
• Undersized sewers

3. How do I know if I have a sewage spill?

Sewage spills can be a very noticeable gushing of water from a manhole or a slow water leak that may take time to be noticed. If you think you may have a spill, look for:

• Drain backups inside the building
• Wet ground and/or water leaking around manhole lids onto the street
• Leaking water from cleanouts or outside drains
• Unusually odorous wet areas including sidewalks, external walls, and the ground or landscape around a building

4. What should I do if I have a sewage spill on my property?

Immediately notify the City at 510-577-3434. If the problem occurs after 3:30 pm or on weekends/holidays, please call the San Leandro Police Department at 510-577-2740. Our crews will locate the blockage and determine whether it is in the public sewer; if it is, the crew will remove the blockage and arrange for cleanup.

If the backup is in your private internal plumbing or in the service laterals, you must contact a plumbing/sewer contractor to address the problem immediately. Public Works staff cannot provide recommendations for contractors.

5. Who is responsible for sewer repairs and maintenance?

You as the property owner are responsible for maintaining and repairing your service laterals (sewer pipes). Service laterals run from the connection at the home/business to the connection with the public sewer.

The City is responsible for maintaining and repairing the sewer main.

6. Who do I contact if I have questions about my sewer bill?

If you have questions about your sewer bill you can contact the Water Pollution Control Division of the Public Works Department at 510-577-3434 or submit a My-SL request. Residential properties are typically billed through the property tax rolls and commercial accounts may be billed by East Bay Municipal Utility District (MUD) or directly by the City.

If you are located in the Oro Loma Sanitary District service area, please call 510-276-4700.

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1. Are “flavored tobacco products” prohibited for sale in San Leandro?

Yes. Effective August 15, 2018, tobacco and tobacco products with a distinguishable taste or aroma are prohibited for sale in the City of San Leandro, with the exception of menthol-flavored cigarettes, which may continue to be sold.

Flavored tobacco products are defined as any tobacco product (other than cigarettes as defined by the U.S. Food and Drug Administration) that contain a constituent that imparts a characterizing flavor. This includes cigars, little cigars, pipe tobacco, hookah tobacco, snuff, chewing tobacco, dipping tobacco, bidis, blunts, electronic cigarettes and electronic smoking devices. Rolling papers, blunt wraps, hemp wraps or other products used to smoke tobacco products, but which themselves do not contain tobacco, are not considered a tobacco product. To assist in determining what products may be considered flavored, please view the Flavored Product Guidance List (PDF). Please note this list is not comprehensive and is only meant to serve as a point of reference. For more information, please refer to the additional resources section above, including the expanded list of frequently asked questions.

2. Are flavored smoking cessation products also prohibited?

If the product is FDA (Food and Drug Administration) approved, the product is not prohibited. See a list of FDA-approved products.

Products that are marketed for smoking cessation that are not FDA approved include Zyn and Zonnic.