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1. How do I submit a concern?

MySL is the City’s new customer service application and website. Submit your requests online via your mobile device or website. To track progress on your requests, it is recommended that you register and create an account but residents can also submit requests anonymously.

2. How are concerns addressed?

The City Manager's Office works cooperatively with Police, Public Works, Building and Safety, Engineering and Transportation, and Code Enforcement to uphold the City's ordinances relating to quality of life.

3. What issues are handled by other departments or agencies?

The following issues are handled by non-City of San Leandro entities.

Trash & Recycling Collection

San Leandro has two service areas (PDF) for refuse and recycling services. San Leandro is serviced by:

• Alameda County Industries
• Waste Management

Homeowner Associations (HOA)

The City does not enforce HOA rules and regulations. Please contact your HOA directly.

Neighboring Fences & Vegetation

Boundary fences that sit on the boundary line between two properties are the responsibility of both property owners. Vegetation that crosses the boundary line between two properties is the responsibility of the respective property owner.

Stagnant Water & Neglected Pools

To report stagnant water such as neglected pools and find information on mosquito abatement, contact Alameda County Mosquito Abatement District at 510-783-7744.