What is a citizen inquiry?

A Citizen's Inquiry is any contact with a citizen in reference to an issue of concern which does not require a formal investigation. The Citizen's Inquiry process seeks to resolve the issue at an informal level, to the satisfaction of the citizen, through discussion, explanation or clarification. Citizen's Inquiries are generally handled by an on-duty supervisor. A Citizen's Inquiry that is not resolved can become a formal Citizen's Complaint.

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1. Why is your feedback important to us?
2. What is a citizen inquiry?
3. What is a procedural question?
4. What is a complaint?
5. Who may make a complaint?
6. How long will an investigation take?
7. Will I have to testify?
8. How do I submit a compliment or complaint?