What is a complaint?

A Citizen's Complaint is a formal documentation involving a complaint against personnel or against Department policy or procedure which was not resolved through the Citizen Inquiry process or due to the serious nature of the allegation(s). All Citizen's Complaints are forwarded to the Professional Standards and Training Unit for review. When appropriate, the Professional Standards and Training Unit will then assign the complaint to an investigator for follow-up. The investigation will usually include a review of all applicable reports, policies and procedures, examination of any evidence or medical records and interviews with all parties involved.

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1. Why is your feedback important to us?
2. What is a citizen inquiry?
3. What is a procedural question?
4. What is a complaint?
5. Who may make a complaint?
6. How long will an investigation take?
7. Will I have to testify?
8. How do I submit a compliment or complaint?