Contactless Curbside Hold Pickup

 

How Curbside Works | FAQ


 


 

 

01/06/2021 - Please note the latest update on the novel coronavirus (COVID-19) and its impact on Library services

 

In response to the Alameda County Health Officer Order No. 20-21 implementing the latest restrictions from the State of California, effective immediately, the San Leandro Public Library will be suspending on-site Curbside Holds Pickup services.

 

Based on this order, and guidance supplied by the City of San LeandroSan Leandro Public Library is temporarily suspending Contactless Curbside Holds Pickup Service effective Wednesday, December 9th. This includes Curbside Holds Checkout as well as our popular Take-and-Make craft kits. No overdue fines will accrue during this time, and library due dates will continue to be extended as needed. The Main Library bookdrop will be closed during this time. All currently available holds will be suspended from expiring, and will remain available for at least 2 weeks after Curbside service resumes.

 

It is clear that now is the time for strong and proactive action in order to protect the public that we serve, as well as our valued staff.

 

We will continue to hold all of our online programs, including storytimesbook clubsvirtual programming, and more. Visit our event calendar for a full list of events. Phone reference and email reference services will continue to be available Monday – Thursday10:00 a.m. - 8:00 p.m. and Friday – Saturday 10:00 a.m. - 5:00 p.mVisit our library website and social media pages for updates.

 

We will continue to communicate with you as our response to this outbreak evolves. For a summary of new restrictions on previously allowable activities under the new public health order and other COVID-19-related information from the City of San Leandro, click here. For a list of activities deemed critical by the State of California and allowed to continue under the new order, click here.

 

We apologize for any inconvenience, and on behalf of all our library staff, we send you and your loved ones our best wishes and hopes for your safety and health.

 

 

 

 


How No Contact Pickup Works in 5 Easy Steps

Step 1: Place your items on hold

You can place items on hold online or by phone, 510-577-3971.

 

 

Step 2: Wait for notification that your hold(s) are ready 

When your hold is available, you’ll receive a phone or email notification with further instructions to pick up your hold(s). 

 

Step 3: Arrive at the library during our Contactless Curbside Pickup hours 

Plan a trip to the Main Library (300 Estudillo Ave.) during our Contactless Curbside Pickup Hours (Wednesday, Thursdays, Fridays, or Saturdays 10:00 am – 5:00 pm). When you arrive at the library, park in the designated parking spots at the front of the library. There will be signs with further instructions to call library staff.  

 

Step 4: Wait in your car until your items are placed on the assigned pickup table and staff have returned inside the library. 

 The pickup process will include no physical contact between staff and library members. Wait in your car until your items are placed on the No Contact Pickup table assigned to you and staff have returned inside the building.

 

 Call Library staff using the phone number listed on our signage (510-577-3970). Staff will check out your items and bring them out in a paper bag with your last name and first initial. Your bag will be placed on the No Contact Pickup table assigned to you, located in front of the library. Signs will clearly show table numbers.

 

For your safety and the safety of our staff, wear a face covering and stand at least 6 feet from staff and other library members. Staff will also be wearing face coverings when they place your items on the pickup table. 

  

Step 5: Pick up your items  

 Pick up your bag and enjoy!

 


Frequently Asked Questions

 Do I have to pick up my holds now?

No, this is an optional service. Your current hold(s) will be held for 2 weeks after you receive your notification.  

 

How will I be notified about my hold?

Depending on how your library account is set up, it will be either an email, text message, or phone call. The Library highly recommends updating your notice preference to email or text. Email Circulation@sanleandro.org for more information.

 

How long will it take for my hold to be ready?

If the item you requested is showing a checked-in status, it should take around a week for it to be available to pickup. We are unable to give an estimate for library materials that are currently checked out. 

 

What are you doing to protect the safety of library members and staff?

The following steps are being taken to ensure everyone’s safety:

  • Staff is wearing face coverings, frequently washing hands, disinfecting surfaces, and practicing social distancing.
  • Preliminary research suggests that COVID-19 can only survive on surfaces for 2-3 days and on paper/cardboard for 24 hours.
  • When we receive materials, they are quarantined for at least 168 hours (7 days) before being handled.
  • We are limiting the number of staff who handle the items you have requested.
  • Disinfecting books with bleach and other cleaning products is not recommended. If you have concerns about handling items from the Library, you can simply leave them in the bag for 168 hours (7 days). 

How do I return materials?

The Main Library book drops are open 24 hours a day, 7 days a week. Library due dates on all checked out items continue to be extended in 6 week increments so please return at your convenience.

 

What if my hold is at a location not offering no contact pickup service?

We have temporarily transferred all existing holds to the Main Library. For the time being, all holds will be available for pickup at the Main Library only.

 

Do I need a library card?

Yes, you need a San Leandro Public Library card to borrow physical library materials. Visit our website tapply for a library card online.  

 

What materials are available for pickup?

Physical library materials such as books and DVDs.

 

Will the Library be offering other services during Curbside pickup?

At this point in time, we are limiting our Curbside service to Library materials with holds. We are unsure when this service will expand, but are considering and evaluating other services keeping in mind the State and Alameda County guidelines, as well as the ability to implement new services with very minimal staff.

 

When will the Library start to receive new materials?

We are currently receiving newly purchased orders, however, we continue to work with minimal staff which is affecting our ability to get new items ready for our patrons. 

 

What if I’m over the checkout limit?

Staff will override checkout limits.

 

I prefer to browse the library collection. Can I just come in and safely look at the collection?

The Library's goal is to help protect your safety while providing as high a level of service as possible. Per Public Health Department orders, the Library is encouraged to provide "curbside" i.e. outside services. Because browsing our physical collection is a high-touch indoors practice, we believe foregoing this service at this point in time is the best way to protect our patrons and staff. 

 

If you are interested in learning how to use our online catalog to browse the collection and place holds, a Librarian can help you and walk you through the process by phone. Please call 510-577-3971 Monday-Saturday, 10:00 am - 5:00 pm.

 

Can I place a hold via telephone?

Yes, please call our virtual reference phone line 510-577-3971, Monday-Saturday, 10:00 am – 5:00 pm to talk to a librarian and get assistance in placing materials on hold.

 

When will you add more no contact pickup service locations and how were locations chosen?

San Leandro Public Library will evaluate the response of our communities and potentially add more libraries to meet demand, as safety and staffing permit. 

  • The locations were chosen based on several criteria, including:?
  • Number of existing holds
  • Geographic location
  • Size of physical collection
  • Building layout allowances for safe social distancing of staff
  • Building exterior features including parking lots

When will the Library reopen?

We are still operating under the guidance of the State and Alameda County. We do not currently have a date for when the Library will reopen.