Paratransit Services

Paratransit Services



Provided by the City of San Leandro 
Funding provided by Measures B & BB

**Service Advisory** 

As of Wednesday, July 1st, 2020, FLEX RIDES will transition to an interim service provider for its RIDES On Demand call center. 2-1-1 Alameda County, operated by Eden I&R, will serve as FLEX RIDES’ interim service provider. 


To book a ride, please repeat the following steps:

1. Simply Dial 2-1-1: Be prepared to set up a new account using your credit or debit card number for billing. This step is required for new and continuing participants. Fares and ride subsidies will remain the same. Please note, the message will not mention San Leandro FLEX RIDES, please remain on the line and follow directions for Hayward HOP program members. 2-1-1 will also book trips for eligible San Leandro FLEX RIDES members.

2. Press option 4 to book an on-demand ride through the Hayward HOP program and to be connected to 2-1-1 staff. 


3. 2-1-1 staff will order your ride on Lyft/Uber and tell you the estimated cost. If it is more than you wish to pay, you may decline the ride or change it with staff at this point. 

4. When the ride is confirmed, 2-1-1 staff will tell you: 
a. The name of the driver, the color and type of car. This will help you recognize the car when it arrives. 
b. How many minutes before the car arrives (usually 5-10 minutes) 

Please refrain from calling Life ElderCare, as their phone number will no longer be in service. 


We ask that you please limit your travel to essential trips only; your safety is our highest concern. 


🍒City of San Leandro's FLEX RIDES Paratransit Program  

San Leandro offers transportation services for seniors over the age of 60 and people with disabilities who reside within San Leandro city limits through the FLEX RIDES program. The program consists of two flexible transportation options, FLEX Shuttle service and FLEX RIDES On Demand concierge service. FLEX RIDES Coordinator, Liz Escobar, is available by phone or in-person to discuss an individual's transportation needs or to assist with enrollment. Please note, there is no longer an annual registration fee of $20 due with the application.

🍒| FLEX Shuttle Service 

FLEX Shuttle is a fixed route service which consists of a series of shuttle stops at popular locations throughout the City of San Leandro and offers unlimited rides to FLEX Members. There are two shuttle buses: North Route and South Route. Each route runs separately around the North and South sections of San Leandro. Riders can transfer between the North and South routes at the San Leandro Senior Community Center stop. Seniors ages 60+ and persons with disabilities ages 18+ who are East Bay Paratransit certified and reside within the incorporated San Leandro city limits are eligible for this service. There is no additional cost to ride the FLEX Shuttle and can be used as frequently as needed. Please see the link below to access the shuttle route, stop locations and schedule. 

FLEX Shuttle Hours of Operation 

Monday – Friday between 9:00am – 5:00pm 


Note:  You are eligible for East Bay Paratransit service if you are unable to drive or access other forms of private or public transportation independently due to a medical or disabling condition. For more information on East Bay Paratransit, please call  1 (510) 287-5000.     

*Note: You must renew your FLEX registration by June 30 of each year to continue using the FLEX services. 

🍒FLEX RIDES On Demand 

FLEX RIDES On Demand provides a low cost, fast and convenient travel option through subsidized UBER and Lyft rides for members who need to travel to specific locations or locations outside of San Leandro. This service is On Demand and you can normally expect a driver to arrive within 5-15 minutes of your call. Members are allowed 40 one-way trips a month. To be eligible for FLEX RIDES On Demand, applicants must be registered FLEX Member70 years old* or older OR at least 18 years old plus East Bay Paratransit Certified.  


Your share of cost is $4 for each ride. FLEX On Demand covers the remaining ride cost up to $20. Any charge in excess of $20 is paid by you (i.e. if ride total = $24, cost to you is $8). 

Please see below for service area: 



Castro Valley









San Leandro

San Lorenzo

San Ramon

Union City


FLEX RIDES On Demand Service Hours 

Monday – Friday between 8:15am – 5:30pm

If you are a member and wish to book a trip, please dial 2-1-1.

🍒| Enrollment 

Please complete the FLEX Application to enroll. You will be required to attach a copy of your identification card that shows proof of age and residency. 

If applicable, also attach copy of your East Bay Paratransit certification.

Spanish New FLEX Member Application

Cantonese New FLEX Member Application

Enclose payment of $20.00 annual registration fee.  Make check payable to City of San Leandro. Please do not send cash in the mail or put cash in drop box. 

*Note: You must renew your FLEX registration by June 30 of each year to continue using the FLEX services. 

You can mail in or drop off your application at the following City of San Leandro Recreation and Human Services Customer Service locations: 

Senior Community Center 
13909 East 14th Street 
San Leandro, CA  94578 
Monday – Friday 
8:30am – 5:00pm 

Marina Community Center 
15301 Wicks Blvd 
San Leandro, CA  94579 
Monday – Friday, 11:30am – 7:00pm 
Saturday, 10:00am – 2:00pm 
If you have any questions regarding the FLEX RIDES program or enrollment, please contact FLEX Program Coordinator, Liz Escobar. 

Phone:  1 (510) 577-7985 

Cell: 1 (510) 421- 2852 

Office hours: Monday-Friday, 8:30am-5:00pm 


🍒Other Paratransit Services Available in the City of San Leandro 

East Bay Paratransit 
East Bay Paratransit (EBP) is also available to residents who are unable to use buses or BART trains because of a disability or a disabling health condition. East Bay Paratransit services are provided by AC Transit and BART to meet the requirements of the Americans with Disabilities Act. 
For more information about EBP contact: 
1 (510) 287-5000 
Toll Free: 1 (800) 555-8085 
TTY: 1 (510) 287-5000 

 Links to Other Paratransit Websites  

Access Alameda (Accessible Transit Services in Alameda County) 

Network of Care -   

Program Funding 

The City of San Leandro Paratransit Program is supported entirely by funds from Measures B and BB, a voter-approved ballot measure that set aside a portion of Alameda County Sales tax revenue to fund transportation projects. For more information, visit the Alameda County Transportation Commission website at