Paratransit Services

Paratransit Services

 

FLEX RIDES 

Provided by the City of San Leandro 
Funding provided by Measures B & BB

**Service Advisory** 

As of Monday, August 3rd, 2020, FLEX RIDES will transition to a new service provider for its RIDES On Demand call center. GoGo Technologies, Inc. will serve as FLEX RIDES’ new call center. 

 

To book a ride, please contact GoGo Technologies at 1(855)464-6872. Please be sure to contact Liz Escobar to your enrollment in the FLEX RIDES program prior to contacting GoGo Technologies. 

 

We ask that you please limit your travel to essential trips only; your safety is our highest concern.

 

*Reminder* You must renew your FLEX RIDES membership by June 30th of each year. If you have not yet renewed your FLEX Membership for the 2020-2021 fiscal year, please remember to do so as soon as possible. 

🍒City of San Leandro's FLEX RIDES Paratransit Program

San Leandro offers transportation services for seniors  over the age of 50 and people with disabilities who reside within San Leandro city limits through the FLEX RIDES program. The program consists of two flexible transportation options, FLEX Shuttle service and FLEX RIDES On Demand concierge service. FLEX RIDES Coordinator, Liz Escobar, is available by phone or in-person to discuss an individual's transportation needs or to assist with enrollment. Please note, there is no longer an annual registration fee of $20 due with the application.

🍒|FLEX Shuttle Service

FLEX Shuttle is a fixed route service which consists of a series of shuttle stops at popular locations throughout the City of San Leandro and offers unlimited rides to FLEX Members. There are two shuttle buses: North Route and South Route. Each route runs separately around the North and South sections of San Leandro. Riders can transfer between the North and South routes at the San Leandro Senior Community Center stop. Seniors ages 50+ and persons with disabilities ages 18+ who are East Bay Paratransit certified and reside within the incorporated San Leandro city limits are eligible for this service. There is no additional cost to ride the FLEX Shuttle and can be used as frequently as needed. Please see the link below to access the shuttle route, stop locations and schedule. 

FLEX Shuttle Hours of Operation 

Monday – Friday between 9:00am – 5:00pm 

 

Note:  You are eligible for East Bay Paratransit service if you are unable to drive or access other forms of private or public transportation independently due to a medical or disabling condition. For more information on East Bay Paratransit, please call  1 (510) 287-5000.     

*Note: You must renew your FLEX registration by June 30 of each year to continue using the FLEX services. 

🍒|FLEX RIDES On Demand

FLEX RIDES On Demand provides a low cost, fast and convenient travel option through subsidized UBER and Lyft rides for members who need to travel to specific locations or locations outside of San Leandro. This service is On Demand and you can normally expect a driver to arrive within 5-15 minutes of your call. To be eligible for FLEX RIDES On Demand, applicants must be registered FLEX Member70 years old* or older OR at least 18 years old plus East Bay Paratransit Certified.  

Fee 

Your share of cost is $4 for each ride. FLEX On Demand covers the remaining ride cost up to $20. Any charge in excess of $20 is paid by you (i.e. if ride total = $24, cost to you is $8). 

Please see below for service area: 

Alameda

Ashland

Castro Valley

Cherryland

Dublin

Fremont

Hayward

Livermore

Newark

Oakland

Pleasanton

San Leandro

San Lorenzo

San Ramon

Union City

  

FLEX RIDES On Demand Service Hours 

Monday – Friday between 8:15am – 5:30pm

If you are a member and wish to book a trip, please contact GoGo Technologies at 1(855)464-6872.

??| Enrollment

Please complete the  FLEX Application  to enroll. You will be required to attach a copy of your identification card that shows proof of age and residency. 

If applicable, also attach copy of your East Bay Paratransit certification.

Spanish New FLEX Member Application

Cantonese New FLEX Member Application

*Note: You must renew your FLEX registration by June 30 of each year to continue using the FLEX services. 

You can mail in or drop off your application at the following City of San Leandro Recreation and Human Services Customer Service locations: 

Senior Community Center 
13909 East 14th Street 
San Leandro, CA  94578 
Monday – Friday 
8:30am – 5:00pm 

Marina Community Center 
15301 Wicks Blvd 
San Leandro, CA  94579 
Monday – Friday, 11:30am – 7:00pm 
Saturday, 10:00am – 2:00pm 
 
If you have any questions regarding the FLEX RIDES program or enrollment, please contact FLEX Program Coordinator, Liz Escobar. 

Phone:  1 (510) 577-7985 

Cell: 1 (510) 421- 2852 

Office hours: Monday-Friday, 8:30am-5:00pm 

 

🍒Other Paratransit Services Available in the City of San Leandro

East Bay Paratransit 
East Bay Paratransit (EBP) is also available to residents who are unable to use buses or BART trains because of a disability or a disabling health condition. East Bay Paratransit services are provided by AC Transit and BART to meet the requirements of the Americans with Disabilities Act. 
 
For more information about EBP contact: 
1 (510) 287-5000 
Toll Free: 1 (800) 555-8085 
TTY: 1 (510) 287-5000 

 Links to Other Paratransit Websites  

Access Alameda (Accessible Transit Services in Alameda County) http://www.accessalameda.com/ 

Network of Care - www.networkofcare.org   

Program Funding 

The City of San Leandro Paratransit Program is supported entirely by funds from Measures B and BB, a voter-approved ballot measure that set aside a portion of Alameda County Sales tax revenue to fund transportation projects. For more information, visit the Alameda County Transportation Commission website at http://www.alamedactc.org