Paratransit Services

Paratransit Services

 

Provided by the City of San Leandro 
Funding provided by Measures B & BB

**Service Advisory**

The City of San Leandro is pleased to announce exciting upgrades to FLEX RIDES. These changes are being made after conducting surveys and focus groups throughout the San Leandro community. The changes that are being implemented as a result of this input include:

  

FLEX RIDES On Demand – Effective immediately subsidized rides will be available 24 hours/day, 7 days/week, 365 days/year. Service hours restrictions no longer apply. 

  

FLEX RIDES Shuttle - As of Monday, July 12, 2021, the following changes will take place: 

  • Four newer model vehicles will be placed in service  

  • Both routes will operate bi-directionally and intersect at the San Leandro Senior Community Centerproviding a one-seat ride for most customers and decreasing trip times 

  • New stops will be added, including Costco, Carlton Senior Living/City Hall, Bancroft Avenue Safeway, East 14th/143rd Avenue, FoodMaxx and Windsor Square. 

  • Longer operating hours from 8:30am to 5:30pm. The FLEX RIDES Shuttle will operate on Mondays, Tuesdays and Thursdays. There will be no service Wednesdays or Fridays.

 Please click here to see the new map and schedule for more details; you will receive a hard copy in the mail if you are an existing FLEX RIDES Member.  

 

*Reminder* You must renew your FLEX RIDES membership by June 30th of each year. If you have not yet renewed your FLEX Membership for the 2021-2022 fiscal year, please remember to do so as soon as possible to avoid a lapse usage.

 

FLEX RIDES Vaccination Transportation Program 

The City of San Leandro's FLEX RIDES program is offering San Leandro residents ages 60+ FREE Uber transportation to receive COVID-19 vaccinations at any vaccination clinic in Alameda County. Click here for more information. 

For information in Chinese, click here. 

Para informacion  en españolseleccione aqui.

    

🍒City of San Leandro's FLEX RIDES Paratransit Program 

San Leandro offers transportation services for seniors  over the age of 50 and people with disabilities who reside within San Leandro city limits through the FLEX RIDES program. The program consists of two flexible transportation options, FLEX Shuttle service and FLEX RIDES On Demand concierge service. FLEX RIDES Coordinator, Liz Escobar, is available by phone or in-person to discuss an individual's transportation needs or to assist with enrollment. Please note, there is no longer an annual registration fee of $20 due with the application.

  

🍒|FLEX Shuttle Service 

FLEX Shuttle is a fixed route service which consists of a series of shuttle stops at popular locations throughout the City of San Leandro and offers unlimited rides to FLEX Members.  There are two shuttle buses: North Route and South Route. Each route runs separately around the North and South sections of San Leandro. Riders can transfer between the North and South routes at the San Leandro Senior Community Center stop. Seniors ages 50+ and persons with disabilities ages 18+ who are East Bay Paratransit certified and reside within the incorporated San Leandro city limits are eligible for this service. There is no additional cost to ride the FLEX Shuttle and can be used as frequently as needed. Please see the link below to access the shuttle route, stop locations and schedule. 

FLEX Shuttle Map & Schedule 

FLEX RIDES Shuttle Hours of Operation 

Mondays, Tuesdays, Thursdays; 8:30am - 5:30pm  

 

Note:  You are eligible for East Bay Paratransit service if you are unable to drive or access other forms of private or public transportation independently due to a medical or disabling condition. For more information on East Bay Paratransit, please call  1 (510) 287-5000.     

*Note: You must renew your FLEX registration by June 30 of each year to continue using the FLEX services. 

 

🍒|FLEX RIDES On Demand 

FLEX RIDES On Demand provides a low cost, fast and convenient travel option through subsidized UBER and Lyft rides for members who need to travel to specific locations or locations outside of San Leandro. This service is On Demand and you can normally expect a driver to arrive within 5-15 minutes of your call. To be eligible for FLEX RIDES On Demand, applicants must be registered FLEX Member, 70 years old* or older OR at least 18 years old plus East Bay Paratransit Certified.  

 

Fee:  

Your share of cost is $4 for each ride. FLEX On Demand covers the remaining ride cost up to $20. Any charge in excess of $20 is paid by you (i.e. if ride total = $24, cost to you is $8). 

 

Please see below for service area: 

 

FLEX RIDES On Demand provides services in the following areas:   

  

Alameda               Dublin                     Livermore              San Leandro 

Ashland                 Emeryville               Newark                  San Lorenzo 

Castro Valley        Fremont                  Oakland                San Ramon 

Cherryland            Hayward                Pleasanton            Union City 

  

  

FLEX RIDES On Demand Service Hours 

24 hours a day, 7 days a week. 

If you are a member and wish to book a trip, please contact GoGo Technologies at 1(855)464-6872. 

 

🍒|Enrollment 

Please complete the  FLEX Application  to enroll. You will be required to attach a copy of your identification card that shows proof of age and residency. 

If applicable, also attach copy of your East Bay Paratransit certification. 

 Spanish New FLEX Member Application

 Chinese New FLEX Member Application

 

*Note: You must renew your FLEX registration by June 30 of each year to continue using the FLEX RIDES services.* 

Please fill out a  FLEX Program Renewal Application. 

Spanish FLEX Renewal Application 

Chinese FLEX Renewal Application 

 

You can mail in your application to the following City of San Leandro Recreation and Human Services Customer Service location: 

Senior Community Center 
13909 East 14th Street 
San Leandro, CA  94578 
Monday – Friday 
8:30am – 5:00pm 

 
If you have any questions regarding the FLEX RIDES program or enrollment, please contact FLEX RIDES Coordinator, Liz Escobar. 

Phone:  1 (510) 577-7985 

Cell: 1 (510) 421- 2852 

Office hours: Monday-Friday, 8:30am-5:00pm 

 

  

🍒| Other Paratransit Services Available in San Leandro 

 

East Bay Paratransit 
East Bay Paratransit (EBP) is also available to residents who are unable to use buses or BART trains because of a disability or a disabling health condition. East Bay Paratransit services are provided by AC Transit and BART to meet the requirements of the Americans with Disabilities Act. 
 
For more information about EBP contact: 
1 (510) 287-5000 
Toll Free: 1 (800) 555-8085 
TTY: 1 (510) 287-5000 

 Links to Other Paratransit Websites  

Access Alameda (Accessible Transit Services in Alameda County) http://www.accessalameda.com/ 

East Bay Paratransit http://www.actransit.org/rider-info/rider-guides/paratransit/ 

Network of Care - www.networkofcare.org   

Program Funding 

The City of San Leandro's FLEX RIDES Program is supported entirely by funds from Measures B and BB, a voter-approved ballot measure that set aside a portion of Alameda County Sales tax revenue to fund transportation projects. For more information, visit the Alameda County Transportation Commission website at http://www.alamedactc.org